Vacations Close To Cancun Mall

Clean

Disappointing Experience for $3,500 – Clean Grounds and Great Food Can’t Make Up for Poor Management Dates of Stay: September 9, 2026 – September 16, 2026 We recently completed a weeklong stay, and while there were some positives, the overall experience fell far short of expectations for a $3,500 trip. Room & Cleanliness Issues We had to change rooms twice during our 7-night stay: Room 1: Ocean view room with a pleasant layout, but it had a strong, lingering musty odor. Room 2: Switched after two days, only to find ants crawling on and around the nightstands next to the bed. To make matters worse, we discovered hair underneath the mattress cover. Manager Response: When I reported the ants and hair to the front desk, the manager on duty dismissively told me, "Well, we are in the middle of the jungle, so there’s bound to be ants." This lack of accountability was unacceptable. Room 3: We were finally moved to a third room to finish our stay. Dining Restrictions The website advertises five restaurants, but the reality was very different: One restaurant was closed every day, and the buffet was never open for dinner. This left only three dining options available each night. Staff explained that this was due to the "slow season." However, nowhere on the website does it disclose reduced restaurant schedules or dinner closures. Paying top-tier prices ($3,500) shouldn't mean sacrificing core amenities. Service & Positives Pool Service: Hit or miss depending on the day.

Everything was amazing

Minus the arrival wait of 50 minutes to get our room, great service overall.

Love this place!