Vacations Close To Kukulcan Plaza Shopping Mall

I loved this hotel until we were accosted by a representative on a daily basis. The pools are beautiful. The beach is really nice. If the seaweed doesn't bother you. Check in and check out was fast. The bell hop was very helpful and their English was great. Everyone was very nice. The weather was great. October.

Superb getaway place for my family over the past years. Service , staff , food, drinks , amenities and everything so great and it gets better each year we go back. This hotel will always be our hide out each year

Very disappointing experience. During check-in on October 11, I was promised a birthday surprise for October 12. I received a note to collect my gift, but during checkout, the employee took the note and returned without my gift. When I asked for the note back, he refused. Please don’t make promises you have no intention of honoring. The room was infested with mosquitoes and had a giant moth, requiring me to request fumigation. The refrigerator was not fully stocked, and housekeeping failed to consistently replace towels and replenish hygiene products. Customer service was equally disappointing. On one occasion, I waited 30 minutes in the lobby just for a bartender to ask what drink I wanted. The hotel also refused to let my inDrive driver (similar to Uber in Mexico) enter the property to pick me up, which was frustrating and inconvenient. Between the poor room conditions, inadequate housekeeping, and terrible customer service, I would not recommend this hotel or stay here again.

Amazing staff, So kind and sweet