Vacations Close To Kukulcan Plaza Shopping Mall

Staff were friendly and helpful. Food was excellent, but does get a bit repetitive if staying more than a few days.

Absolutely stunning property, stunning views, and the most accomodating staff! There were so many tiny details that made such a big difference, and people like me who appreciate those types of things will truly enjoy themselves here!

Room upgrade was nice! About food i would give them 2/10.

Very disappointing experience. During check-in on October 11, I was promised a birthday surprise for October 12. I received a note to collect my gift, but during checkout, the employee took the note and returned without my gift. When I asked for the note back, he refused. Please don’t make promises you have no intention of honoring. The room was infested with mosquitoes and had a giant moth, requiring me to request fumigation. The refrigerator was not fully stocked, and housekeeping failed to consistently replace towels and replenish hygiene products. Customer service was equally disappointing. On one occasion, I waited 30 minutes in the lobby just for a bartender to ask what drink I wanted. The hotel also refused to let my inDrive driver (similar to Uber in Mexico) enter the property to pick me up, which was frustrating and inconvenient. Between the poor room conditions, inadequate housekeeping, and terrible customer service, I would not recommend this hotel or stay here again.