Cartagena Vacations

Precio justo, servicio y comida deficiente pero el lugar y su ubicación compensa

SuiTree was a wonderful place to stay for my first trip to Costa Rica. The reception on arrival was warm and welcoming. The room was exactly as pictured - no surprises and everything was in working order. The staff were excellent - every single person I interacted with was genuinely happy to be of service. Special mentions go to Grace, Carlos, and Johnny who made the experience exceptional! Since I traveled during the low season, the property was undergoing some renovations, but this was made known in advance of my travel. Also, with it being the low season for tourists - easily getting a table for breakfast and dinner and receiving such personal attention was very nice. Speaking of the restaurant, Taru, the food was phenomenal! I tried multiple different dishes over breakfasts and dinners and all were delicious. The only issue that I ran into was when taking an Uber, the maps for the drivers gave incorrect directions. I’ll mention that you can get transfers directly from the hotel, but I made a last-minute decision to go to the beach and used Uber instead. I approached Grace and explained the issue and she generously provided directions to the driver and made sure I knew the correct way to get back if the issue arose on return. Of note on Uber - it was very safe with both my drivers using trip recording for added security. For excursions, I used Wild Papagayo and highly recommend them. SuiTree delivered on being an excellent experience!

Definitely the most beautiful Riu property I’ve been to (nicer than Montego Bay and Punta Cana) and the grounds were well maintained. The Fun Squad was lacking however and were worse than both they other two Rius. It felt like they did not even want to be there at times. The night shows were also lacking and felt like the performers needed more practice.

Staff is pleasant but always seemed like they’d rather be some place else . I can’t put my finger on it exactly