Vacations Close To Cancun Cultural House

Guys don’t do it! There are far better hotels out there. Maybe we came at a bad time. But their buffet was down for remodeling, the servings of food they served were super tiny and they would get mad if you wanted like 3 or 4 more plates. The kids pool was very dirty with algae and debris. The food selection was not the best. As a family that likes to eat fresh on the beach, they didn’t have many varieties of fruits and vegetables. I don’t normally leave poor reviews I think on a personal level, we had fun because it’s all an individual perspective, we wake up and are thankful and it’s great. But having stayed at other hotels, this one I would not recommend. Their staff was not on the same page about things, one would tell us we can get late check out and when the day was coming up and we want to ask apparently they didn’t want to honor it. The entertainment staff never played volleyball after I asked every day for a week. Overall would recommend you check other options ! Trust me ! And the beach was really rough! High waves which I didn’t mind but rough for small kids. But there were some great people nonetheless! Jose from the pool was amazing, Manuel from the dining was excellent. Yameli from dining was outstanding. I expected more for the money I paid. Disappointed and won’t be coming back

Room was extremely nice big quiet and clean staff was friendly the food was very good and there was always some kind of entertainment going on on the property. The only thing we missed about the property from the first visit was the fire show they had.

It was a very clean and beautiful resort. Friendly staff. Good food and great drinks. The only CON was that the rooms temp A/C is locked and won't let you control how cold the room can get. The room felt MID and I wish I was colder. The hallways do not have AC as they do not have windows. Hallways were hot and muggy. The elevator did not have AC. It felt very humid and muggy.

Great hotel.

Welcoming staff!! Great for family and friends. Would come back again