Vacations Close To Iberostar Cancun Golf Course

I loved this hotel until we were accosted by a representative on a daily basis. The pools are beautiful. The beach is really nice. If the seaweed doesn't bother you. Check in and check out was fast. The bell hop was very helpful and their English was great. Everyone was very nice. The weather was great. October.

Superb getaway place for my family over the past years. Service , staff , food, drinks , amenities and everything so great and it gets better each year we go back. This hotel will always be our hide out each year

Haven is a beautiful resort, great food, wonderful staff, BUT if you want to go near the ocean this resort is not for you. Sadly the seaweed overgrowth is very nasty, stinky and affected most of the resort. You cannot even nap on the cabanas at the beach because the rotting smell was so bad. I also smelled the rotting smell in our shower water and room. They use ‘fragrances’ a lot and I think that’s why, to mask the nasty ocean smell. It’s very unfortunate because it is truly a beautiful resort, with wonderful staff and food. I know the seaweed overgrowth is not their fault but BAD location to build a resort. The pools were incredible, clean and we did upgrade to serenity which all in all was worth it. Gourmet coffees any and everything food and drink wise you could ever want and the quality is unmatched. We loved the resort but sadly will not return because the seaweed is nasty, the smell was nasty and it seemed to penetrate into even the bed sheets. Or maybe the water they were washed in was stinky. That would be our biggest complaint. The shows were wonderful. The pool umbrellas need replacing as it was very difficult to raise them up.

Very disappointing experience. During check-in on October 11, I was promised a birthday surprise for October 12. I received a note to collect my gift, but during checkout, the employee took the note and returned without my gift. When I asked for the note back, he refused. Please don’t make promises you have no intention of honoring. The room was infested with mosquitoes and had a giant moth, requiring me to request fumigation. The refrigerator was not fully stocked, and housekeeping failed to consistently replace towels and replenish hygiene products. Customer service was equally disappointing. On one occasion, I waited 30 minutes in the lobby just for a bartender to ask what drink I wanted. The hotel also refused to let my inDrive driver (similar to Uber in Mexico) enter the property to pick me up, which was frustrating and inconvenient. Between the poor room conditions, inadequate housekeeping, and terrible customer service, I would not recommend this hotel or stay here again.

Amazing staff, So kind and sweet