Vacations Close To Brooke Army Medical Center

I will never book this place again!!!

No microwave made it difficult to fine a place to reheat food

this was the perfect family stay! 10/10 recommend. the service was top notch

Clean

The front desk staff was very kind and accommodating. The staff at the normal restaurant was great. The hallways of the floors of the hotel smelled old and musty. The room we stayed in was not cleaned very well as there were urine drops in front of the toilet that hadn’t been cleaned. The extra bed was so old with an old dirty mattress. The walls had a lot of scuff marks on them and carpet was worn and looked dirty. I was expecting more from this property as it is a Marriott BonVoy property.

Unfortunately, my room was only cleaned once over the four full days that I was there. When I messaged the front desk about this issue, I never heard back. I had to call or find the cleaning staff for new towels, which was frustrating. I don’t see myself staying there again when a luxury experience is expected but not executed.

Great hotel would stay again

The bed had two flat sheets, no fitted sheet. The light above the bathtub was hanging down by an electric cable. There were stains on the pillow cases and bed cover. There was always noise coming from the lobby atrium (talking), especially music from the Tavern that went until 11 at night. It wasn't truly terrible, but I would never stay here again. There are too many better options in the Alamo district.