Alto Poró Vacations

Tout est très bien sauf la musique forte de midi à la nuit qui empèche de se reposer dans la journée. La baffe du second étage semble de trop surtout qu'il n'y a pas de repas de 14h à 18h. Sinon tout le staff est très sympa et souriant.

I

Very good breakfast

Staff was very helpful and considerate. We enjoyed the view from our room: it appeared to the the best in the area.

Overall, we had a very pleasant stay at the AC Hotel San José Belén. The aesthetic of the property is beautiful, modern, and inviting, and the hotel itself has a great atmosphere. One of the biggest highlights was the staff, who were incredibly friendly, helpful, and knowledgeable throughout our stay. Every interaction we had with the team was positive, and they truly made us feel welcomed. Unfortunately, the one area that fell significantly short was housekeeping. Upon arrival, there was a noticeable ring inside the toilet, which remained there for the entirety of our stay. During the daily servicing of our room, the floors did not appear to be swept, washcloths were not consistently replenished, and the overall cleanliness of the room was not at the standard we expected. It was particularly disappointing because every other aspect of our stay was excellent. The property, atmosphere, and wonderful staff made for a great experience, but the housekeeping standards definitely need improvement. With more attention to the cleanliness and daily servicing of the rooms, this hotel would provide an exceptional overall experience.