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Hilton Garden Inn San Jose Airport City Mall

3.5 star property
Travelers can relax by the outdoor pool with sun loungers and a poolside bar, explore the nearby shopping mall, and start the day with breakfast.

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Photo gallery for Hilton Garden Inn San Jose Airport City Mall

Outdoor pool, pool umbrellas, sun loungers - Hilton Garden Inn San Jose Airport City Mall (Alajuela)
Property video
Mountain view - Hilton Garden Inn San Jose Airport City Mall (Alajuela)
Daily buffet breakfast for a fee - Hilton Garden Inn San Jose Airport City Mall (Alajuela)
Lobby - Hilton Garden Inn San Jose Airport City Mall (Alajuela)
The Hilton Garden Inn San Jose Airport City Mall offers a convenient retreat near shopping. Guests love the helpful staff and practical amenities like free in-room WiFi and coworking spaces. The outdoor pool area provides a refreshing spot to unwind after a day of activities.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi

Room options

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Showing 14 of 14 rooms

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds

9.2 out of 10
Wonderful
(32 reviews)
  • City view
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

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Room, 2 Double Beds, Mountain View | Mountain view

Room, 2 Double Beds, Mountain View

  • Mountain view
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

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Suite, 1 Bedroom | Mountain view

Suite, 1 Bedroom

  • City view
  • 63 sq m
  • Sleeps 4
  • 1 King Bed

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Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

9.0 out of 10
Wonderful
(33 reviews)
  • City view
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Mountain View

Mountain view

Room, 1 Queen Bed, Mountain View

10.0 out of 10
Exceptional
(11 reviews)
  • Mountain view
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower)

9.0 out of 10
Wonderful
(19 reviews)
  • City view
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Mountain view

Room, 1 King Bed, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

2 Double Beds

  • Sleeps 4

Queen Room with Mountain View

  • Sleeps 2

2 Double Beds Mountain View

  • Sleeps 4

One Bedroom Suite King With Sofabed

  • Sleeps 4

King Room With Roll-in Shower-Mobility Accessible

  • Sleeps 2

King Room With Mountain View And Roll-in Shower-Mobility Accessible

  • Sleeps 2

Queen Room

  • Sleeps 2

About the neighborhood

Located in Alajuela, Hilton Garden Inn San Jose Airport City Mall is connected to a shopping center. Juan Santamaria Historical Museum and Museum of Costa Rican Art are cultural highlights, and some of the area's activities can be experienced at Cariari Golf Course and Cariari Bowling Center. Looking to enjoy an event or a game while in town? See what's happening at National Stadium of Costa Rica or Estadio Alejandro Morera Soto. Visit our Alajuela travel guide
Map
Francisco J. Orlich Road, Alajuela, Alajuela

What's nearby

  • Costa Rica, Alajuela, Santo Cristo de la Agonia church
    Alajuela Cathedral
    3 min drive - 1.1 miles
  • City Mall
    1 min walk - 0.1 miles
  • Plaza Real Alajuela
    14 min walk - 0.8 miles
  • Juan Santamaría Park
    16 min walk - 0.9 miles
  • Central Park
    19 min walk - 1.0 mile

Getting around

  • San Antonio de Belen Station
    21 min drive
  • Juan Santamaria Intl. Airport (SJO)
    10 min drive

Restaurants

  • Spoon
    2 min walk
  • Chili’s Grill & Bar
    1 min walk
  • Burger King
    3 min walk
  • Subway City Mall
    2 min walk
  • Rosti
    8 min walk

About this property

Hilton Garden Inn San Jose Airport City Mall

Hotel connected to a shopping center
You can look forward to a free roundtrip airport shuttle, a poolside bar, and a grocery/convenience store at Hilton Garden Inn San Jose Airport City Mall. Stay connected with free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities such as a shopping mall on site and dry cleaning/laundry services.
You'll also find perks like:
  • An outdoor pool along with sun loungers and pool umbrellas
  • Free self parking
  • Buffet breakfast (surcharge), an electric car charging station, and tour/ticket assistance
  • Smoke-free premises, a nature reserve, and ATM/banking services
  • Guest reviews say great things about the breakfast, pool, and helpful staff
Room features
All 149 rooms include comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to perks like free WiFi and desk chairs. Guest reviews speak positively of the clean rooms at the property.
Extra amenities include:
  • Rainfall showers, designer toiletries, and hair dryers
  • 55-inch flat-screen TVs with premium channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

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9.2 out of 10, Wonderful, 2,460 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free roundtrip airport shuttle from 4:00 AM to 1:00 AM at scheduled times
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 20 to 25 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping mall
  • TV in common areas

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference center (2,054 square feet of space)
  • Coworking space

Outdoors

  • In a nature reserve
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 2023
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 77 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 to 25 for adults, and USD 10 to 15 for children
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Apple Pay and PayPal
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Property Registration Number 99286738

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Jose City Mall Alajuela
Hilton Garden INN SJO Airport City Mall
Hilton Garden Inn San Jose Airport City Mall Hotel
Hilton Garden Inn San Jose Airport City Mall ALAJUELA
Hilton Garden Inn San Jose Airport City Mall Hotel ALAJUELA

Frequently asked questions

Does Hilton Garden Inn San Jose Airport City Mall have a pool?

Yes, this property has an outdoor pool.

Is Hilton Garden Inn San Jose Airport City Mall pet-friendly?

Yes, Hilton Garden Inn San Jose Airport City Mall allows pets (limit 2 total) with a maximum weight of up to 77 lbs per pet. There's a fee of USD 50 per accommodation, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Hilton Garden Inn San Jose Airport City Mall?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hilton Garden Inn San Jose Airport City Mall?

Check-out is at noon.

Does Hilton Garden Inn San Jose Airport City Mall provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs 4:00 AM–1:00 AM at scheduled times.

Where is Hilton Garden Inn San Jose Airport City Mall located?

Situated near the airport, this hotel is within 1 mi (2 km) of City Mall, Juan Santamaría Park, and Alajuela Cathedral. Central Market Alajuela and Plaza Real Alajuela are also within 1 mi (2 km).

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Reviews

Hilton Garden Inn San Jose Airport City Mall Reviews

9.0

Wonderful

9.6

Cleanliness

9.2

Amenities

9.2

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 1147 out of 1659 reviews
Rating 8 - Good. 268 out of 1659 reviews
Rating 6 - Okay. 120 out of 1659 reviews
Rating 4 - Poor. 67 out of 1659 reviews
Rating 2 - Terrible. 57 out of 1659 reviews

Reviews

Verified

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and it’s a great location
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean and modern facilities.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Shirley

Liked: Cleanliness, property conditions & facilities
Clean, easy check in, great staff
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Kristine Adams

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were fresh and clean. The staff was friendly and helpful. The location is convenient for the proximity to the airport
Stayed 1 night in Mar 2026
Verified

8/10 Good

Tracy

Liked: Cleanliness, amenities, property conditions & facilities
Airport shuttle is convenient. every 15mins close to the city mall , it is easy to find the restaurant. The room is clean and good location.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Kelly

Excellent service from everyone at this location
Stayed 1 night in Feb 2026
Verified

8/10 Good

Jane

Liked: Cleanliness, amenities, property conditions & facilities
Great staff. Clean modern hotel
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Peggy

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is clean and modern and all the staff wer extremely helpful
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, staffs were nice, and the place is great
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place close to airport shopping and dining.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Neolani

Liked: Cleanliness, amenities, property conditions & facilities
It was a great place to stay! We only stayed one night but will for sure use this location again in the future
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

elissa

Liked: Cleanliness, amenities, property conditions & facilities
Great location, quiet rooms, solid breakfast, nice staff
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean command welcoming stafff
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jean

Liked: Cleanliness, amenities, property conditions & facilities
Great breakfast. Clean and quiet rooms.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
The room was immaculate and the front desk staff was very nice, and check-in was quick and easy!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Helene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location near airport and huge mall made this the perfect location for us.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jordan

Liked: Cleanliness, amenities, property conditions & facilities
The most amazing staff and very comfortable
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Shirley

Liked: Cleanliness, property conditions & facilities
Wonderful! Such a great stay. Safe. Great food! Staff is very hospitable and friendly!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Danae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love it here! The staff goes above and beyond and the hotel itself is beautiful and clean and right next to the mall!!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good basic hotel with casino and restaurant next door
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Guillermo

Liked: Cleanliness, amenities, property conditions & facilities
Great all around and the fact that the airport is around the corner is a plus. Besides lots of dinning options
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Isil

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient hotel close to airport. They have good breakfast an friendly staff.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Anish Kumar

Liked: Cleanliness, amenities, property conditions & facilities
Great location, closer to the airport and adjacent to the city mall with many dining options. Very friendly staff, great hot breakfast variety, and self parking in the mall garage is still convenient with validation done by the front desk.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Marcy

Liked: Cleanliness, amenities, property conditions & facilities
Easy and efficient check in and check out. Staff at restaurant very friendly and delicious hamburger!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
The rooms are very modern, clean and comfortable
Stayed 1 night in Jan 2026