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Hilton Garden Inn San Jose Airport City Mall

3.5 star property
Travelers can relax by the outdoor pool with sun loungers and a poolside bar, explore the nearby shopping mall, and start the day with breakfast.

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Photo gallery for Hilton Garden Inn San Jose Airport City Mall

Outdoor pool, pool umbrellas, sun loungers - Hilton Garden Inn San Jose Airport City Mall (Alajuela)
Property video
Bar (on property) - Hilton Garden Inn San Jose Airport City Mall (Alajuela)
Restaurant - Hilton Garden Inn San Jose Airport City Mall (Alajuela)
Mountain view - Hilton Garden Inn San Jose Airport City Mall (Alajuela)
The Hilton Garden Inn San Jose Airport City Mall offers a convenient retreat near shopping. Guests love the helpful staff and practical amenities like free in-room WiFi and coworking spaces. The outdoor pool area provides a refreshing spot to unwind after a day of activities.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi

Room options

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Showing 10 of 10 rooms

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds

9.2 out of 10
Wonderful
(38 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 2 Double Beds, Mountain View

Room, 2 Double Beds, Mountain View | Mountain view

Room, 2 Double Beds, Mountain View

7.2 out of 10
Good
(9 reviews)
  • Mountain view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Classic Room, 1 Bedroom

Classic Room, 1 Bedroom | Mountain view

Classic Room, 1 Bedroom

7.0 out of 10
Good
(8 reviews)
  • City view
  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Basic Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Basic Room, 1 Queen Bed

9.0 out of 10
Wonderful
(41 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Basic Room, 1 Queen Bed, Mountain View

Mountain view

Basic Room, 1 Queen Bed, Mountain View

9.0 out of 10
Wonderful
(16 reviews)
  • Mountain view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Room, 1 King Bed (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Roll-In Shower)

9.0 out of 10
Wonderful
(28 reviews)
  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (Roll-In Shower)

Mountain view

Room, 1 King Bed (Roll-In Shower)

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

2 Double Beds

  • Sleeps 4
  • Free WiFi

Queen Room with Mountain View

  • Sleeps 2
  • Free WiFi

2 Double Beds Mountain View

  • Sleeps 4
  • Free WiFi

About the neighborhood

Located in Alajuela, Hilton Garden Inn San Jose Airport City Mall is connected to a shopping center. Juan Santamaria Historical Museum and Museum of Costa Rican Art are cultural highlights, and some of the area's activities can be experienced at Cariari Golf Course and Cariari Bowling Center. Looking to enjoy an event or a game while in town? See what's happening at National Stadium of Costa Rica or Estadio Alejandro Morera Soto. Visit our Alajuela travel guide
Map
Francisco J. Orlich Road, Alajuela, Alajuela

What's nearby

  • A statue of a soldier holding a sword and a cannon in a square with flags and a building in the background.
    Juan Santamaría Park
    17 min walk - 0.9 miles
  • A historic church with a red roof and two bell towers, surrounded by a dense urban area with various buildings and a distant mountain range.
    Alajuela Cathedral
    4 min drive - 1.3 miles
  • City Mall
    1 min walk - 0.1 miles
  • Plaza Real Alajuela
    19 min walk - 1.0 mile
  • Juan Santamaria Historical Museum
    4 min drive - 1.3 miles

Getting around

  • San Antonio de Belen Station
    21 min drive
  • Juan Santamaria Intl. Airport (SJO)
    10 min drive

Restaurants

  • Spoon
    2 min walk
  • Chili’s Grill & Bar
    1 min walk
  • Burger King
    3 min walk
  • Rosti
    8 min walk
  • Juan Valdez Café
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free roundtrip airport shuttle from 4:00 AM to 1:00 AM at scheduled times
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 20 to 25 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping mall
  • TV in common areas

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference center (2,054 square feet of space)
  • Coworking space

Outdoors

  • In a nature reserve
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 2023
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 77 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 to 25 for adults, and USD 10 to 15 for children
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Apple Pay and PayPal
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Property Registration Number 99286738

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hilton Garden Inn San Jose Airport City Mall have a pool?

Yes, this property has an outdoor pool.

Is Hilton Garden Inn San Jose Airport City Mall pet-friendly?

Yes, Hilton Garden Inn San Jose Airport City Mall allows pets (limit 2 total) with a maximum weight of up to 77 lbs per pet. There's a fee of USD 50 per accommodation, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Hilton Garden Inn San Jose Airport City Mall?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hilton Garden Inn San Jose Airport City Mall?

Check-out is at noon.

Does Hilton Garden Inn San Jose Airport City Mall provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs 4:00 AM–1:00 AM at scheduled times.

Where is Hilton Garden Inn San Jose Airport City Mall located?

Situated near the airport, this hotel is within 1 mi (2 km) of City Mall, Juan Santamaría Park, and Alajuela Cathedral. Central Market Alajuela and Plaza Real Alajuela are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hilton Garden Inn San Jose Airport City Mall Reviews

9.0

Wonderful

9.6

Cleanliness

9.2

Amenities

9.2

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 1293 out of 1872 reviews
Rating 8 - Good. 312 out of 1872 reviews
Rating 6 - Okay. 131 out of 1872 reviews
Rating 4 - Poor. 77 out of 1872 reviews
Rating 2 - Terrible. 59 out of 1872 reviews

Reviews

Verified

8/10 Good

Sudnya B

Liked: Cleanliness, staff & service, property conditions & facilities
Location and free airport shuttle were a plus.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to airport, free shuttle.
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and competent staff
Stayed 1 night in May 2026
Verified

10/10 Excellent

sanjay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and convenient for everything.
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Estefania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay near AirPort, it has a shuttle to the AirPort every 30 mins
Stayed 1 night in May 2026
Verified

8/10 Good

Al

Liked: Cleanliness, amenities, property conditions & facilities
It was very close to the Airport, had a large shopping mall attached to the hotel. The Views from the Pool bar were fantastic, Abe and Lizza were so nice, always had the time to speak to us.
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well located for airport arrivals and departures, and is also dog-friendly. We also chose this hotel for the Enterprise car rental desk in the lobby - much more convenient. If you're peckish, try the chicken soup - it was a culinary surprise, and I would go back just for that!
Stayed 1 night in Jun 2026
Verified

8/10 Good

Edna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option for airport overnight. Restaurant was expensive.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and well kept. The had a private entrance to the mall which was great for dinner and shopping. The hotel is 5 min from the airport and they have a shuttle that will take you.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Zeann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very nervous about it being an “airport hotel”. However it was very clean & nice! We paid additional for the mountain view & was worth it, absolutely breathtaking. Also the mall is connected to the hotel so very convenient for quick bite at the food court.
Stayed 5 nights in Jun 2026
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Great Shopping nearby. Great views.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, amenities
Great staff, beautiful rooms, great food, great stay.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, only minutes away from the airport. Hotel room was very clean and well maintained
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and it’s a great location
Stayed 1 night in Mar 2026
Verified

8/10 Good

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stop to stay the night before we left to go home. Very close to the airport with a shuttle service. Pool and room were nice and clean.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hilton Garden Inn in San Jose was perfection. Very clean, the staff is super accommodating and the food is delicious
Stayed 1 night in Apr 2026
Verified

8/10 Good

Erin

Liked: Staff & service, amenities, property conditions & facilities
Convenient place to stay for the airport.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent experience, the staff was wonderful, the room was excellent.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Freya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable, great shuttle for the airport. Right next to the mall, so great for shopping /restaurants.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean and modern facilities.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night on our way back to United States. Very comfortable room with a hot breakfast.
View from our room
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable and convenient.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only there for 1 night. It was a very pleasant stay. The mall on premises made it even better.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Shirley

Liked: Cleanliness, property conditions & facilities
Clean, easy check in, great staff
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One night stay before our flight back to the states. Clean and spacious room and friendly staff
Stayed 1 night in Mar 2026