When Voices Rise Statue: Tours y Actividades

I was surprised by a few item. 1- Facilities- bathroom had no fan and was hot. 2 Roaches in bedroom. 3 Amenties- No ice machine. Only a few ice trays in freezer. 4 Amenities- For a 4 day 3 night stay for two people, we received only a 1 oz bottle of bathwash. Coming back to the hotel at night at 1045 pm, we asked the person in the front office for more soap- He said "I don't do that ". 5. Next it states there is a shuttle to the beach, but it is not every day. For instance, there wa a shuttle on Thurs and Friday, but not one on Saturday. Therefore the rating I gave. Clauda G Green,PhD Professor of Hospitality /Tourism NYC

Overall its a great place. Unit was amazing.. very clean, bartender Drew was great.. beach pool could use a little tlc like the concrete wall feels unfinished. Would be nice to give regular coffee complimentary as most resorts do instead of charging $7. Restaurant staff could use more training

We had more than a few challenges, and the response from the hotel's management was less than professional. This was a disappointment, as we have stayed there before and the approach, even when things went wrong, was always professional. I am hoping that this was a one-off experience!