Parque Night Heron: Tours y Actividades

The only reason that I gave this hotel 4 stars instead of 5 is because of our check in experience. We traveled by plane and arrived to the hotel 3 hours before check in time. I asked if it was possible to get an early check in if our room was ready. We were told we could if our room was ready for us. The room was ready, but then she broke the news to us that it’s a hotel policy that we pay $50 for an early check in. I think it’s ridiculous when we are already paying a lot of money to stay at the hotel (we were staying for 3 nights, not just 1). I’ve never had to pay an extra fee for early check in, ever, and we have stayed in a lot of hotels over the past year. The fee is completely unnecessary and it was always in the back of our mind while we stayed there. It seemed like a big old scam that we were being charged extra. The positives - The hotel is in a great location and there are a lot of things within walking distance. The rooms are retro and really cute. The beds were comfortable. We got room service one night and it was really good. Having the outdoor pool at the hotel was wonderful.

The room was over $500 a night. For that we found the following: 1. The air conditioner split in the wall was filthy. Black sooty gunk right where the air comes out. 2. The toilet paper holder was falling off the wall so we used the spare loose roll that was on a table. 3. Not enough hooks in the bath so we pulled in a small side table to hold the towels. 4. The charger system did not work that was on a table. 5. There was NO ROD TO HANG CLOTHES. For over $500 a night. There was an old crooked armoire with shelves and loose hangers lying flat on a shelf. I hung my clothing outside the armoire hanging off it's crown molding. 6.The continental breakfast was not maintained or manned. 7. There was no milk for coffee. 8. Several bike locks were broken. 9. One bike had a flat tire that I discovered half a block away. 10. The bike my husband used squeaked so badly that we bought a can of WD40 in town to use on the bike. 11. Finally, a sad, pathetic small horrible and weird fake painting over the fireplace. Great location, clean sheets, completely and utterly run-down. Would never ever recommend it.