Vacations Close To Ellis Island

The room was very clean and was serviced daily. Convenient location.

We were expecting a much better room. The room seems outdated, the bedding was really uncomfortable and not cozy. Pillows were uncomfortable and we have to ask for more pillows. The sofa bed where my son slept, was dirty and we had to ask for additional clean sheets and blankets. The hallways looked like a hospital and just felt not cozy at all. The staff is amazing and very friendly.

Excellent property in a perfect location- right across the street from Central Park and on the same block as a subway line which means super easy access to everywhere you’d want to go in the city. The staff of the hotel are super friendly and helpful. The amenities are wonderful including a state-of-the-art fitness facility. The on-site restaurant is also wonderful.

We loved this hotel. The room was a bit cramped, but since we barely in it, it wasn’t an issue. The shower didn’t drain well, and the water pressure was REALLY strong. When I showered, there was a bit of a pool in the shower. Other than that, we didn’t have any problems. The staff were extremely helpful and kind with whatever we needed. The hotel was conveniently located near MSG and Macy’s. Would stay here again!

I had a very disappointing experience with the hotel’s breakfast service on the morning of my departure. I had ordered breakfast the night before for delivery at 8:00 a.m., but the order arrived without my omelet and with a bill for items I had not ordered: salmon, bacon, and avocado toast. I complained, but my omelet did not arrive until 10:00 a.m., just as I was leaving the hotel, so I never got to eat it. I was also told that five of the nine employees handling this service had been let go. If accurate, this may help explain the service issues, but guests should not have to bear the consequences of staffing cuts. Receiving the correct breakfast at the agreed time is a basic expectation, and the way this was handled was unacceptable.

Rooms are small. Do not stay on a low floor if sleep is important to you as you can hear club music thumping until midnight. When I reached out to the staff they said “you are in New York City.”