Vacations Close To Cenote Secreto Maya

Clean room friendly staff nice beach

Treehouse rooms are really unique something different. The beach was really relaxing and clean. Food and drinks were ok, pricy but ok.

Three stars because the property itself is nice, but the service made our anniversary trip stressful. Even with Privilege access, we felt dismissed. We spoke with at least 15 staff members, butlers and managers, spending around two hours a day chasing help. Managers promised to find us with updates and never followed through. Calls with Expedia and resort staff left us being passed back and forth without a solution. We were also subjected to a high-pressure pitch for a vacation membership costing around $30,000. When we explained our difficulties and questioned the offer, the salespeople became defensive and unprofessional. They told us we should not have booked through Expedia and made us feel blamed instead of heard. There were also problems with our catamaran arrangements that left us feeling forgotten, with poor follow-up. The butler service was disappointing, and we spent extra trying to enjoy our time. After days of raising concerns, the only remedy offered was a complimentary 30-minute massage about an hour before departure. A nice setting could not make up for the repeated broken promises and time lost trying to get help. We wanted to enjoy our anniversary, not spend every day escalating problems. I would not return.

The housekeeping was good. The food is OK at best. Lots of restaurants but not open a lot of the times so the choices are much less than it would seem. Room service food is not good at all. You have to pay for room service for breakfast and they have a shrimp pizza that is extra which they leave the shells on ( hard to eat with shells all over the pizza and shrimp). They will give you 2 beer in your mini bar and no more. Again you have to pay for anymore than 2 beer in your room. Heavy sugary drinks withsyrup not real fruit. For an all inclucive its lacking but overall it is a nice place I guess. We wouldnt visit this resort again. Sticking to higher end like secrets for example moving forward.

Me encantó! El personal súper atentos

Perfect Stay! Alexa was a phenomenal butter, and Jose was excellent Master Mixologist. Wonderful stay, we cannot wait to go again.