Vacations Close To Cenote Zaci

I’m sad for Tulum the hotel zone it’s like a ghost town a lot of hotel bar restaurants close the prana hotel close the restaurant but still offer the breakfast at near hotel and restaurant El Capitan they offer you 4 breakfast to choose i ended having pancakes but the last one went to have it at other place because I did not like it the beach has a lot o algae the beach it’s dark and smell so bad

The reception desk closed at 5 pm which is so early on and since there isn’t any transportation it was tough to coordinate anything because other than the receptionist nobody spoke English and she left after 5. Maybe it was off season but the whole place was uncharacteristically empty.

This hotel is perfect, relaxing vibe, the cenote is amazing, the staff is so humble and attentive, excellent service, food was delicious. Definitely would recommend this hotel.

Super clean and cozy

The staff were some of the the most helpful and friendly people I have ever dealt with when traveling. This says a lot as I travel half the year. The food and drinks at the restaurants was wonderful. The one thing I will point out is that the hotel owners need to work on updating broken patio furniture and the hotel as a whole. For what they charge it really was sad to see the hotel looking worn out. Note: we had 4 villas (not really a villa more like room with deck) for 7 days and the air con did not work well in one of the villas. Power was out several times for long periods which meant no water either but we understand this can be typical in the area. The highlight besides the beauty of the area was the staff.

Super Buen hotel muy buena la estadia . Personal muy amable ,volvere de Seguro

Located in a quiet sector with free parking across the road. Greeted at the reception area with a refreshing complimentary fruit juice. The room was clean and minimally nicely decorated. The private pool on the rooftop was a lovely touch when celebrating a birthday! Complimentary breakfast was delicious. MUST TRY THE AGUA CHILE & CEVICHE @ PIEDRA LADRILLO RESTAURANTE!!!

The greeting when we arrived was great. The service providers were all very helpful, and gave a greeting by name every time they saw me. They were eager to make sure that I had what ever I needed. Sergio, The two Cristians were very helpful to me the entire stay. Cristian in the office was a great help planning things to do, and arranging transportation. The room was in a great location on the beach, just steps away from the water. The hotel is positioned well in the Tulum hotel zone, walking distance to great restaurants, coffee-Starbuck :), ice cream parlors, bars/restaurants like Ziggy's beach club and others. I would definately return, and have already recommended it to a friend.