“The staff were very helpful, going above the call of duty.Breakfast was cooked well and according to ones taste.
The shower was clean and good.
Parking is off road and was easily available.On one occasion we had to park in paid parking just round the corner, which is plentiful.
The building is well maintained. Communication was good”
“Extremely disappointing and unacceptable treatment at RBS Hotel, Strood
I am extremely disappointed by the way I was treated by Mr Basu at RBS Hotel in Strood.
While attempting to check out, I was met with what I found to be an unnecessarily rude, abrupt, passive-aggressive and dismissive attitude. Instead of dealing with the situation calmly and professionally, I felt that my concerns were repeatedly ignored and that I was being treated with disrespect.
When I challenged Mr Basu about his...
“está muy bien ubicado, la habitación individual aunque pequeña muy completa. El único problema ha sido la falta de ascensor pero el servicio amablemente me ayudo con el equipaje.
el restaurante indio del hotel está muy bien.”
“This accommodation is excellent. It is a converted boat which was built in 1839 and used as a floating lighthouse off the east coast of England. The owners are polite and helpful and are on site.”
“Lovely property and appreciated being able to share a room with our young daughter as they made a family room - thank you. Breakfast was well presented and tasty. Great value for money.”
“I would never stay here again. It’s beautiful yet totally impractical for guests. There is a “no shoes allowed” policy meaning I slipped as I carried my bags up multiple flights of stairs in socks, no air conditioning & no actual shower (just a large bath with hand-held shower handle). I think the owners have severely misjudged what the average guest wants. I paid about the same the week before nearby at the Premier Inn for all the amenities I wanted in a better location. I’ll be staying there...
“The property was in a fairytale house in a magical location. All the little extra touches - such as bathrobes and slippers. daily complimentary water, chocolate etc - were truly the icing on the cake. The staff showed a real pride in working at the Castle and truly helped to set the atmosphere. Check-in and out were brilliant. The restaurant was superb with a jaw-dropping view of the Castle and sumptuous breakfast. If you think I seem enthusiastic it is because I am!”
“Un B&B cómodo y agradable a un precio estupendo. El desayuno es fantástico y va incluido. El pueblo es pintoresco y tiene algunos pubs con encanto local.”