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The Charles Hotel

3.0 star property
Hotel in Chatham with a restaurant and a bar

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Photo gallery for The Charles Hotel

1 bedroom, desk, soundproofing, iron/ironing board
Terrace/patio
Front of property - evening/night
Lobby
Bar (on property)

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Housekeeping
  • Parking included
  • Free WiFi
  • Restaurant
  • Business services

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Triple Room

1 bedroom, desk, soundproofing, iron/ironing board

Deluxe Triple Room

Highlights

Soundproofed
Heating
Flat-screen TV
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
  • 28 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Double Room

1 bedroom, desk, soundproofing, iron/ironing board

Double Room

Highlights

Soundproofed
Heating
Flat-screen TV
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room, 1 Twin Bed, Non Smoking

Single Room, 1 Twin Bed, Non Smoking | 1 bedroom, desk, soundproofing, iron/ironing board

Single Room, 1 Twin Bed, Non Smoking

Highlights

Soundproofed
Heating
Flat-screen TV
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
  • 23 sq m
  • Sleeps 1
  • 1 Twin Bed

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About the neighborhood

Map
15 New Road, Chatham, England, ME4 4QJ

What's nearby

  • Central Theatre - 3 min walk - 0.2 miles
  • Historic Dockyard Chatham - 16 min walk - 0.9 miles
  • Rochester Castle - 3 min drive - 1.5 miles
  • Rochester Cathedral - 3 min drive - 1.5 miles
  • Diggerland - 7 min drive - 4.1 miles

Getting around

  • Chatham Station - 3 min walk
  • London (SEN-Southend) - 68 min drive

Restaurants

  • ‪J D Wetherspoon the Thomas Waghorn - ‬3 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Subway - ‬15 min walk
  • ‪Spoon World Buffet - ‬6 min walk
  • ‪Coffee Republic - ‬5 min walk

About this property

The Charles Hotel

Hotel in the historical district
At The Charles Hotel, you can look forward to a terrace, a bar, and a restaurant. Stay connected with free in-room WiFi.
Additional perks include:
  • Free self parking
  • Free newspapers, a front-desk safe, and concierge services
  • Luggage storage, a banquet hall, and meeting rooms
Room features
All guestrooms at The Charles Hotel include comforts such as free WiFi and sound-insulated walls.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 28-inch flat-screen TVs with digital channels
  • Electric kettles, heating, and daily housekeeping

Languages

Arabic, English, Hindi, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Family friendly

  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 28-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 3:00 PM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators

Property is also known as

Charles Hotel Chatham
The Charles Hotel Hotel
The Charles Hotel Chatham
The Charles Hotel Hotel Chatham

Frequently asked questions

Is The Charles Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Charles Hotel?

Self parking is free at this property.

What time is check-in at The Charles Hotel?

Check-in start time: 3 PM; Check-in end time: 11:00 PM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at The Charles Hotel?

Check-out is at 11:00 AM. Late check-out is available for a fee.

Where is The Charles Hotel located?

Situated in the historical district, this hotel is within a 10-minute walk of Central Theatre and Great Lines Heritage Park. Chatham Naval Memorial and Medway Little Theatre are also within 15 minutes. Chatham Station is only a 3-minute walk and Rochester Station is 22 minutes.

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The Charles Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 59 out of 177 reviews
Rating 8 - Good. 56 out of 177 reviews
Rating 6 - Okay. 22 out of 177 reviews
Rating 4 - Poor. 15 out of 177 reviews
Rating 2 - Terrible. 25 out of 177 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10

Stayed 1 night in Apr 2025

8/10

Very nice polite staff and friendly service.
Stayed 2 nights in Feb 2025

2/10

The photo that was advertised was ABSOLUTLEY NOT THE SAME ROOM THAT WE HAD - IT WAS A SHOE BOX AND I WOULD RECOMMEND ANYTONE STAYING THERE PLEASE, PLEASE DOUBLE CHECK BEFORE YOU EVEN CONSIDER THIS PLACE WHAT ELSE DO YOU WANT ME TO SaY !
Stayed 1 night in Feb 2025

4/10

Disappointed that this hotel is listed by hotels.com Having stayed at many, we were surpised to find this as poor as it was. No english-speaking night staff made communication difficult. We had two rooms, both of which smelled of the indian restaurant below. This isn't mentioned.
Stayed 1 night in Jan 2025

2/10

Was supposed to be a soundproof room but you could hear everything outside of the room including the constant noise of traffic and people talking in the street and outside the room and the shower had only one temperature which was extremely hot and the temperature would not adjust. Other than that the room was clean and the bed was comfortable
Stayed 2 nights in Nov 2024

6/10

Stayed 3 nights in Oct 2024

2/10

Stayed 5 nights in Sep 2024

2/10

The room was a decent size but there was a strange smell in the room, the bathroom was very small and hard to manoeuvre around. There was a lot of mould around the seals in the shower. The bed had a large dent in the mattress and clearly needs replaced. The walls of the room need cleaned, tv remote was filthy. I only stayed because it was a single over night stay otherwise I would have found alternative accommodation.
Stayed 1 night in Sep 2024

2/10

Poor check in service, rooms had a bad smell and the bathroom was so small it was difficult to move around and get into the shower.
Stayed 1 night in Sep 2024

4/10

Got the impression that the hotel had just been renovated however there were still elements of the previous state....damp on the walls, dirty and insects crawling around in the bathroom.
Stayed 1 night in Sep 2024

4/10

The rooms are very spacious and reception and dining area is very nice. We were however made to wait outside for a while before we could get in. In fact another resident eventually opened the door. And there was no apology nor explanation when staff came. The carpets are dirty and the room smelled musty . We slept with the window own to minimise the smell. The breakfast service was good though
Stayed 1 night in Aug 2024

10/10

Yh really good
Stayed 1 night in Aug 2024

6/10

Meh. It was ok I suppose. Was blocked in the narrow car park. The narrow metal spiral steps to get in the building were not good if you have a bag. Inside was clean but minimal. No lift. Narrow steps on the stair cse to the second floor. Bed was hard. Even after we turned on the switch for the hot water and waited, there was no hot water for the shower. No a/c just a fan.
Stayed 1 night in Aug 2024

10/10

Stayed 1 night in Jul 2024

6/10

Beding and towels were clean.Bed comfortable.
Stayed 1 night in Jul 2024

10/10

It's in a prime location for transport and you have easy access to local shops restaurants and a lot of history
Stayed 1 night in Jul 2024

6/10

Stayed 1 night in Jul 2024

2/10

Me, my partner and my 6 month old daughter stayed in the hotel, the shower was blocked and we had to ask multiple times to get it sorted so that we could shower. The shower temperature wouldn't regulate so we ended up having to keep adjusting throughout the shower, when we asked if something could be done we were ignored and they just left the room. The room was very hot and the fan was broken so we couldn't keep cool.
Stayed 2 nights in Jun 2024

8/10

Stayed 1 night in Jun 2024

10/10

Stayed 1 night in Jun 2024

2/10

The room was smaller than shown on the pictures when booking. There was dampness on the wall in the room. Stairs were steep further you went up, this place was not disable friendly at all. Furthermore when we arrived at the reception booking for breakfast they asked what time we wanted between 7 and 10. We said 7am would be perfect. In the morning however it turns out they booked it on the time we said we would be event which was 10am, there no one there to serve breakfast at the time we request. I requested for refund, since we had to go else for breakfast to be ready in time for the event. I had to argue and repeat myself until they told us we have to wait until manager comes in. They said they would call me back at 5pm yet they didn't call until 8pm even then they argue saying we must said 10am because the staff put in the system as 10am saying that he check CCTV to check and then refund if I was right.
Stayed 1 night in Jun 2024

2/10

There was no towels in the bathroom. Staff knocked on the door before checkout time. On leaving, I pulled back the sheets, and there was blood and urine stains on the matress. Disgusting!!
Stayed 1 night in May 2024

4/10

Nothing really apart from the tv Internet
Stayed 1 night in May 2024

8/10

Friendly staff ..compact but comfortable room. Apparent lots of work.been done ... some details still to go, my blind not working properly. Internet access didnt work. Breakfast like a farce..clearly not had 6 cooked breakfast orders before. Not enough cups; tea, and coffee and water not readily available. Milk for cereal seemed to be a problem. Despite this the staff were friendly they just hadnt planned how to serve.
Stayed 1 night in May 2024

10/10

Stayed 1 night in May 2024