Vacations Close To Whitter Village

Like you sleep at grandma place with lots of tree houses and gardens around you

When you see pictures on the internet, you expect that they were touched up and made to look better then they really are. That is not the case with this resort. We have traveled and stayed at a few of the H10 resorts. This is the best trip we have ever been on. The staff were very friendly and accommodating. The food was great, with local cuisine and something for everyone. The beaches were beautiful and clean. The resort itself was well maintained and clean.

The hotel itself is fine, and the room was good: clean and spacious. The beach is spectacular, with crystal-clear water. The problem is the hotel staff. Almost all of them had a very aggressive attitude, and very few people treated us well. The food was average. Nothing amazing, but nothing really bad either. We had a problem with the Riu app for booking the à la carte restaurants for dinner. At the front desk there was only one person in charge of reservations, and nobody else could help us. It sounds like a joke, but it isn’t. This person wasn’t there, and we were told to come back in 30 minutes. When I asked if someone else could do it, they told us reluctantly that no one could and that we had to wait for this person, who was outside the hotel smoking with a guest. Truly unbelievable. Very bad service. After I wrote on Expedia about how our arrival at the hotel had gone (it wasn’t good), Daniel, one of the hotel managers, called us and apologized, but he didn’t solve ANYTHING. We had to go to the front desk every day to book the restaurants for dinner because the app didn’t work properly. Another thing: reservations have to be made 48 hours in advance, which meant we ate at the buffet for the first two nights of our stay. These are things they don’t tell you when you book the hotel, and it’s not a pleasant surprise. Something else that caught my attention is that many employees ask for tips all the time, before providing any service and with a very sour face. Honest

Great

Overall, a good stay, but certainly not five-star. The beach and crystal-clear water were stunning, the pools offered plenty of shade, and the food was fantastic, even at the buffet. Rooms were average, with rough towels, no quilt, minimal toiletries, and empty liquor bottles never refilled. Most concerning was the lack of phone assistance. I repeatedly called the front desk, once for over 30 minutes. Calls went unanswered or were disconnected. What if there had been an emergency? Staff initially seemed unfriendly, but often warmed up with conversation, starting with a frown and ending with a beautiful smile. Nightlife was nearly nonexistent, beach shade was limited, and tipping didn't guarantee better service. Beautiful resort with room for improvement. My rating: 3.5/5.

Great stay