Vacations Close To Rocklands Bird Sanctuary

Great

The property was great, but my check-in was not so welcoming. The guest service clerk tried to give me a completely different room than the Suite that I booked. He told me that the rooms were “first come, first serve” which is ridiculous! I carefully choose my room when I travel and I usually pay the price for the best rooms available. To tell me that hotel rooms are “first come, first serve” is distasteful. I ended up in a similar room to what I paid for, however, the room smells wet and the bathroom was unkept. Poor guest service. The welcoming staff needs better training.

Like you sleep at grandma place with lots of tree houses and gardens around you

I paid for a beachfront view however, what I received was a view of the hotel room on the other side of the building. I spoke to hotel staff I was told “the beach is to the left of you bend over and look to the right you will see the beach”. That’s not my idea of a beachfront room. I would like a refund of my money because I was bamboozled! See photo!

The hotel itself is fine, and the room was good: clean and spacious. The beach is spectacular, with crystal-clear water. The problem is the hotel staff. Almost all of them had a very aggressive attitude, and very few people treated us well. The food was average. Nothing amazing, but nothing really bad either. We had a problem with the Riu app for booking the à la carte restaurants for dinner. At the front desk there was only one person in charge of reservations, and nobody else could help us. It sounds like a joke, but it isn’t. This person wasn’t there, and we were told to come back in 30 minutes. When I asked if someone else could do it, they told us reluctantly that no one could and that we had to wait for this person, who was outside the hotel smoking with a guest. Truly unbelievable. Very bad service. After I wrote on Expedia about how our arrival at the hotel had gone (it wasn’t good), Daniel, one of the hotel managers, called us and apologized, but he didn’t solve ANYTHING. We had to go to the front desk every day to book the restaurants for dinner because the app didn’t work properly. Another thing: reservations have to be made 48 hours in advance, which meant we ate at the buffet for the first two nights of our stay. These are things they don’t tell you when you book the hotel, and it’s not a pleasant surprise. Something else that caught my attention is that many employees ask for tips all the time, before providing any service and with a very sour face. Honest