West End Vacations

We ended up being disappointed by the „resort“. First and foremost, customer attention is extremely poor. There was no reception and we had to ask for everything via WhatsApp. It felt like we had to beg for many things, we had to write every day that we want our room cleaned and towels changed, or else they would not do it. We also had to ask for beach towels as they were not provided. The wifi was not working well in the room and the AC was making heavy noises and was dripping. They claim that they would always bring you to the beach with a golf cart, however we ended up walking there most of the time as we didn’t see any staff to bring us. Breakfast tastes good but as a hotel guest your options are strictly limited to the same 3 items on the menu, which after multiple days gets boring. I also had to beg to change the bacon with avocado to have a vegetarian breakfast. It seemed like we were the only guests end of July/beginning of August which added a strange feeling to our stay. The infinity pool was nice, yet small, and the beach was nothing special. The sun beds are old and we were biten heavily by sandflies. As we had to leave early the last day, we asked to get our included breakfast to go, which was declined. The arranged airport shuttle did not show up! Luckily we found someone cleaning in the morning and she called a colleague that took us to the airport while stopping multiple times to pick up other workers. We arrived 25mins later than planned to the airport.

The entire stay was perfect from beginning to end. You are greeted with such warmth & assisted immediately. My room far exceeded my expectations, the pictures do not do it justice. All of their staff are attentive & so kind. The hotel is perfectly located on the beach and felt extremely safe. Their attention to detail goes a long way and I can’t wait to go back.

Amazing stay, great staff and food. Access to the beach club was a huge plus If you wanted to leave the resort or explore, then expect at $60 taxi minimum to go anywhere

Beautiful villa stay in Roatan — we’d come back We stayed in a beautiful villa in Roatan and loved the setting from the moment we arrived. Having the pool right outside the door and an ocean view made every morning and evening feel special. It’s the kind of place you actually use, not just photograph. Staff were very accommodating throughout the stay and made things easy. The on-site dive operation was a huge plus — super convenient not to have to leave the property. The dive masters and captains were wonderful: professional, friendly, and clearly know these waters. The gym was another highlight. We loved how close it was and how well it was equipped. Easy to stay consistent without disrupting the rest of the trip. The restaurant is expensive, so we were more selective there and mixed in other options. That was the only real drawback. Overall it was an easy, well-run stay with the views, pool, diving, and gym all working in our favor. We would definitely come back.