South Haven Vacations

I booked a smoking/pet friendly room and was told when I got there that all rooms were booked. The room we did get some this was non-refundable was in poor condition and the A/C didn't work not did the TV remote. The front was under construction and I had to wait until someone showed up to check me in and they didn't even check my ID just asked my name. Not very professional. Ample parking for large trailers.

It’s a nice place to stay. Comparable to a La Quinta or Comfort Inn.

Clean and easy access. Sink faucet dripped and walls are thin so we heard our neighbor in the night.

When I arrived at the hotel at 4pm I was told my room wasn't ready because the house keepers are under staffed. I had a conversation with the gentleman checking me in who than went to check on the room and it was ready. I left the next morning at 11. Around 9pm I noticed I left my mom's blanket who passed away a week ago. I went back to the hotel and the same gentleman helped look all over but couldn't find my blanket. I was upset and crying explaining to him how important that blanket is to me. He called the owner and told him I was being rude to him so his boss was extremely rude to me. He said I crossed the line when I made his employee call him in tears because I was being rude to him. Of course I was upset but in no way was I rude about the situation. I was treated like extremely rude and the house keepers stole my mom's blanket. All day I thought the blanket was in the back of my car. I understand it was late when I returned back to the hotel but I expected my blanket to be put in an area where people leave there stuff so guest have a chance to retrieve it. I also booked this hotel for the pool which wasn't available. It has no water. I will never stay with this chain of hotels again.

Very nice hotel and definitely will go back again