Vacations Close To Xcacel-Xcacelito Sanctuary

❤️

Had two rooms. One for my wife and I and the other for my teenage kids. We were told the rooms were going to be right next to each other and they weren’t. They were on each side of the resort. Never had towels in our rooms, not at restaurants and bars were open. Pools closed early. Everywhere in the resort minus our room was very hot. They catered more for their infinity clients. Will not be going back

Everything was up to our standards we had a wonderful stay an will be planning a family trip soon

todo perfecto

Great stay. We will definitely be going back.

Amazing customer service, super clean, no issues at all. The only thing we didn’t like was that the pool closed at 6:30/7

Perfect!

We are a couple from Miami that went to this hotel back in 2022 and we had a wonderful time, we are sorry to say that this time was not the same, we had a good time but not what we expected. The food needs to be improved, the day and night entertainments are not the same, the hotel is clean and the ocean was wonderful (no seaweed at all) that was great. I have no complaints from any of the employees, they all work very hard and they are always very pleasant specially Leo at the Lobby Bar. The night shows were not good except the candlelight night, and there was no live music every night like they had before. We love going to Cancun, but we will choose a different hotel next time!