Saint-Charles-sur-Richelieu Vacations

AC didn’t turn on, so was rather warm. Room was huge.

The property itself is beautiful, and our room was comfortable, which makes the service issues even more disappointing. Housekeeping was inconsistent from the start. Despite requesting service, no one came. After asking a housekeeper directly one day and then reporting that they never arrived, our room was finally serviced on the fourth day. Aside from that single visit, our garbage was never emptied, our towels were not replaced daily, and several advertised amenities were missing, including the sound machine, earplugs, tea towels, washcloths, and laundry detergent. I eventually had to take clean towels from the pool area myself. The biggest issue came on our last morning when we woke up to no running water. After emailing twice, I was told the city had shut off the water and there was nothing the hotel could do. Being unable to shower, flush the toilet, brush our teeth, or prepare breakfast is far more than an inconvenience—especially when we paid a premium for a suite with a full kitchen and laundry facilities. I requested a refund for one night's stay but received no response. After following up, I was told a manager would contact me. I've now been home for two days and still haven't heard from anyone. It's unfortunate because this property has so much potential. The accommodations were beautiful and comfortable, but the inconsistent housekeeping, missing amenities, poor communication, and lack of follow-up after a significant service failure left us disappointed.

The location and the pool were amazing. However, the path to our room involved stairs with no elevator, which made carrying our five suitcases pretty tough.

Great hotel in the heart of Old Port. We loved our stay. Highly recommend.

The staff was excellent and went above and beyond to help us with drs, pharmacies,jazz and World Cup. Mateo was one of many !