Vacations Close To Sian Ka'an Biosphere Reserve

Although it is a family-friendly resort, there aren't any activities for the adults. The staff are wonderful and are quick to learn and remember names, preferences, and are very genuine. The only issue we had (if you can count it) was that the cleaning staff regularly had to be called to bring up wash cloths. Our room was cleaned daily and towels refreshed along with the mini bar restocked with soda, water & chips. We truly enjoyed our stay. It's been a long time since we had a hotel or resort with comfortable beds & pillows.

Staff was amazing. Shout out to Felipe, Esai and Matilda. But ALL the staff were super, friendly and so helpful and accommodating. We were able to upgrade our room and loved the oceanfront sound and views. Our room kept so clean, sheets, towels and bar items changed daily.

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I really liked this hotel and the comfort it provides is unmatched. Every one of the staff members is really attentive and nice. The only reason I’m giving it 4 starts instead of 5 is the food. Out of all the restaurants around this hotel, just one met my expectations.

Beautiful resort and just the perfect size. A very quick walk across the street to the beach which was actually quite nice. the rooftop pool lounge area was our favourite feature. the staff were all fabulous! absolutely loved our time here!

I was in the privilege section and our butler barely responded to us while we were there. We had a balcony which we couldn’t fully enjoy because they had a huge pile of sargassum outside of it. Ordering food for room service almost always had missing items. When they cleaned (once during our week stay) our room they didn’t change the sheets so it had sand in it. When we tried to get an uber to the airport the taxi drivers that are with the company the hotel uses started threatening and intimidating our driver until he left. We had to walk quite a ways down the street before trying to find other arrangements.

We absolutely love RIU Playacar! ❤️ We are definitely RIU fans, and once again, RIU did not disappoint! Every stay reminds us why we keep coming back. The atmosphere is amazing, the entertainment is fantastic, and there is always something to enjoy. One of our favourite highlights is always the famous RIU White Party! Such a fun atmosphere, great music, amazing energy, and unforgettable memories. It’s something we always look forward to and never want to miss! The staff are incredibly friendly, welcoming, and helpful, always greeting you with a smile and making you feel right at home. You can really feel the positive energy throughout the resort. We had such a wonderful time and are already looking forward to our next RIU vacation! Thank you to the entire team for making our stay so special. Keep up the amazing work! 🌴☀️❤️