Pamukova Vacations

Really friendly and helpful front desk. Good stay overall. Excellent central location by Taksim Square.

Very average 5 star hotel. More like a good 4 star Hotel to me. I believe it was a bit pricey for overall experience you would expect from a 5 star hotel. However, the breakfast was really good. The room was clean and organized. Every time I wanted to take a shower I had to let the water run for about 10 minutes or even more to get a hot water.

The property was lovely and the staff were very helpful and made us feel like home. We had breakfast in the restaurant 3 times - but for the price I would have only gone there once. The room was beautiful and had everything we could want in it - only thing was I wish it had more natural light. Overall we were happy we stayed there the ambience exceeded our expectations.

The rooms were clean, and the staff was exceptionally kind and welcoming.

The room was nicely decorated and very clean. Great shower too! Location is excellent for visiting the sights in the Sultanahmet area, but a few steps away from the most crowded areas. I have one complaint: 3 days into our 4 day stay, they told us that breakfast is not included and we would have to pay for breakfast going forward. I showed them the confirmation from hotels.com clearly said "breakfast included"; they showed me the printout from their system that said "room only". I pointed out that it's their responsibility to ensure the information on hotels.com is accurate, not mine. They never apologized. Otherwise I had a great stay. One other note: the hotel is probably not suitable for people with accessibility needs. Entering requires going down a flight of stairs. After that their is an elevator, but it is extremely small.