Newbury Vacations

Our stay at the Quality Inn in Merrimack, New Hampshire, was an absolute disgrace and one of the most unpleasant hotel experiences we’ve had. It was our understanding that this facility had been used by the state to accommodate homeless individuals. The hotel was crowded with people sitting and congregating throughout the lobby, common areas, and outside the entrance. Their constant presence, along with the uncomfortable staring and watching as we came and went, made it extremely difficult to relax or feel comfortable at this property. Breakfast was a complete disaster. There was virtually nowhere to sit, with individuals occupying entire tables by themselves while other paying guests were left searching for a place to eat. The lack of organization and consideration for guests was unacceptable. To make matters worse, as we attempted to leave the property, individuals deliberately appeared to walk slowly in front of our vehicle, creating what felt like an intimidating and confrontational situation. Whether intentional or not, this was completely unacceptable. Where was hotel management throughout all of this? Paying guests should be able to expect a comfortable, properly managed environment without feeling uneasy every time they enter or leave the building. We paid for our entire stay upfront, along with an additional $100 security deposit, only to find ourselves in an environment that was nothing like what we expected based on the advertised. The ratings are bogus.

Super helpful front desk - accommodated my request and exceeded my expectations!

The room wasn't as clean as I expected. The stove was dirty, the room smelled really bad, the room had a lot of bugs. Wouldn't recommend.