New Castle Vacations

The value for cost was excellent.

The hotel was beautiful and the price was great. However, when we woke up the next morning to depart, there was absolute freezing cold water. I don’t know what had happened, but we had zero hot water and ran the shower amd sink for several minutes hoping it would get warm. Notified the front desk thinking they would allow us to use nearby room, but that didn’t get mentioned by staff. It says they suggested that we go down to the spa and use those showers. My wife obviously did not want to pack all of her stuff up in her suitcase and go down the elevator there.

The Valet team was excellent, both dropping off the car late afternoon and getting the car the next morning. Both times the teams went above and beyond. Check-in was a disaster. Very unorganized. As an example, we were called “next” to the window and then the staff member just walked away. We stood there waiting, until finally another “window” called next and another customer allowed us to that window. Breakfast staff was exceptionally good. Our waitress, and I’m sorry I don’t recall her name, did a wonderful job! Would I stay there again, probably not.

Front desk ladies who checked us in was great. Front desk clerk on the Saturday after we checked in gave us a guide book that was great.