Vacations Close To Mayan Ruins of Playacar

WiFi was not provided at check in. Jacuzzi was broken in my stay. Stains in the sofa . No outlets in the room

Food is at a low level, all inclusive but for some reason beer in the restaurant is paid for...

We stayed at junior swim up suite The room was absolutely PERFECT . The swim up pool was excellent !! And the great thing about it is that the servers in the main pool would deliver frozen margaritas to us at the edge of our Swim up pool so we never really had to leave the room. The only thing I suggest the resorts work on is efficiency room service… we tried to order room service in the middle of the night and they never came although what was advertised is “room service 24/7”. Other the that everything else was excellent We will come back for sure !!!

Beau, très propre, personnel attentionné, nourriture excellente et variée!

Restaurant staff and food quality and choices remain five star incredible. However the pool staff and housecleaning was terrible this trip. The pool staff are all talking to each other and don’t seem to care about serving the guests at all. You have to complain to get a drink and that’s not for me. Housekeeping was a disaster. Our room often didn’t get cleaned at all or we had to wait until 5pm for it to get cleaned. They NEED to fix these two things to bring the hotel to the five star rating it boasts. Otherwise - todo bidets, hot tub on balcony, extremely friendly restaurant staff, modern rooms, incredible food choices and restaurant service all remains five stars.

Everything was great. The hospitality was great. The rooms were always stocked up. I would definitely recommend this to anybody