Vacations Close To Mayan Ruins of Playacar

The food had limited variety. Who week basically the same menu. The drinks were most likely the cheapest. our room had 4 shot dispensers but 0 bottles. The mini fridge was stacked with only 2 tiny beers and 3-4 pops. Its was ok, but have we known this ahead of time might have chosen a different hotel with a little more variety.

Restaurant staff and food quality and choices remain five star incredible. However the pool staff and housecleaning was terrible this trip. The pool staff are all talking to each other and don’t seem to care about serving the guests at all. You have to complain to get a drink and that’s not for me. Housekeeping was a disaster. Our room often didn’t get cleaned at all or we had to wait until 5pm for it to get cleaned. They NEED to fix these two things to bring the hotel to the five star rating it boasts. Otherwise - todo bidets, hot tub on balcony, extremely friendly restaurant staff, modern rooms, incredible food choices and restaurant service all remains five stars.

Very good

The whole resort was five star. The only issue I had was they advertise $140 resort credit, but anytime I asked for it, people looked at me like they were confused. LOL

The hotel was great. Very nice pools and great path for running. The beach is not so nice, but that’s applies for that whole area. We were very happy with our upgrade to the Privilege service for being Platinum Expedia members (better drinks, more restaurants and special areas). Food is good. Swim-up room is nice. Animals and nature are beautiful at the hotel. Special mention to Antonio and Yesenia at the Blue Moon restaurant, and Rolando at the Steak House.

When booking this place see nice pictures. But this place very old and need full renovations. On balconies don't have furniture ans place for dry clothes . Clining not every day . We have to go and ask for clean towels. Mirror is old and had pill off back side . Vanity is rust. Shower has mold. Sweeming pool is small. We pay for all inclusive. Breakfast was good but lunch and dinner poor. Like in Cuba. Very disappointing 😞