Masonville Vacations

The rooms were very clean. The staff were all friendly and helpful. The restaurant and bar was my favorite. The food was delicious and Rick makes a mean spicy margarita

At first glance, this seems like a nice hotel, but it is very poorly run. It starts with the $67 PER DAY parking fee. The surrounding neighborhood is not somewhere you would realistically want to park on the street, so you are essentially stuck paying it. The staff was consistently confused. We were given tokens at check-in and told they were worth $10 toward breakfast, despite having already paid for breakfast in our package. The cafe then told us they were only worth $5. We were also handed information stating the hotel offered free transportation within one mile, only to be told later that service did not exist. Those things are frustrating, but the cleanliness is the real problem. The hotel is visibly rundown, with dirty, scratched walls, doors, and elevators throughout. Worse, guests are expected to personally request housekeeping EVERY DAY. COVID is long behind us. Hotel rooms, sheets, towels, bathrooms and floors should be cleaned daily unless a guest declines service. The floors were filthy and grimy, and the restaurant floors were so black with residue from dirty mops that it made us seriously question the cleanliness of the kitchen. But the absolute worst was a trail of dried diarrhea outside the women’s public restroom that remained there for TWO DAYS. That tells you everything you need to know about the cleanliness standards and management of this hotel. We will absolutely never stay here again.

Very friendly staff. Pool area was nice with fire pits.

Kimpton Monaco Hotel was a very nice place to stay in Denver! My wife said it was the prettiest room we had ever stayed in. I agree too! The hotel staff was extremely friendly and helpful. The valet parking worked out well too. The men working the valet parking were so friendly and helpful too! We would highly recommend this hotel to others.

The beds and pillows are less than ideal. The shower water pressure is nonexistent. Staff is excellent!!