Long Grove Vacations

We had a wonderful stay! The hotel was very clean, and the staff who checked us in and out were incredibly kind and welcoming. The location was perfect—we were able to walk everywhere we wanted to go, which made our trip so convenient. I would definitely stay here again!

I usually book a hotel with included breakfast for the convenience, and typically they are okay. Hotel Riu’s FABULOUS. They greet you and check you in, then a host will direct you to a table. The food selection is FANTASTIC and DELICIOUS. Never had it before where I was looking forward to breakfast the next day (as soon as noon the day before). My wife and I skipped lunch both days as we were full from breakfast. All the staff were very friendly and helpful. The room was quiet and clean. We travel to Chicago about twice a year for a few days each time, I always stay in the same general area and have had many nice stays at many different hotels. That has all changed going forward. We are 100% in on hotel Riu going forward.

Front desk people was very helpful Eric was amazing was on top of everything and helped with everything as well

Excellente

No one answers the phone at the spa. Bathtub clogged, engineering called and I was simply told the tub was not clogged so had to shower with water up to my ankles. They do have a bar but it’s not well stocked. The blinds in the room don’t hang properly, they’re wonky, and have to be moved by chain. This is not a 4 star hotel. It’s not 3 either. Save your money and stay at a nice Hampton or Courtyard instead. This is a gross place, terrible staff.

10/10