Lac-Etchemin Vacations

We were very satisfied with our stay at Novotel. Our room was spacious, clean, and comfortable. The receptionist is friendly, welcoming, and very helpful. We had a wonderful experience and would definitely stay at Novotel again when we visit Canada!

Excellent! Fortement recommandé! Chambre high tech et très bien organisée! Excellent emplacement.

The property is old. The stairs are steep narrow and slanted and difficult to go up with luggage. I was on the third floor(attic) and the floors were uneven. The sheets were polyester at best. There was no soundproofing between rooms and I could hear the people next-door talking and snoring very loudly. The bathtub was extremely small. The temperature of the water was hard to maintain, and it was very difficult to turn the water off for the shower. (no conditioner provided). The toilet was worn. There was no staff on site except for cleaners as we arrived and left. Myself and others had to wait on the street while cleaners finished cleaning our room so that we could check in early. The other people were from the United States and had difficulty connecting with staff. I was able to connect by phone with my Canadian line.

Third visit. Great location. Quiet room. Good breakfast. Full of character. Staff excellent.