Vacations Close To Joint Base San Antonio

I got hurt from there safety bar in the shower and they did nothing or even seemed to care. There was a fire alarm That went off and I have a hurt ankle I’m healing. I used the safety bar for help and completely fell off throwing me into the shower and hurting my ankle even more. My spouse told them about it and how I was hurt . I also told them during check out and also in text message they send you asking if we need anything during the stay. Yet they didn’t seem to care. Now my physical therapy for my ankle be longer due to being hurt again and also my arm from The fall ( the bar only had one screw left hanging. It was completely taking off the wall!) I can’t imagine an elder person or someone in worst physical condition then me and this happen to.. it honestly could have killed someone who depends of them and taken a fall like I did. No refunds or sorry. They did send maintenance but told them wait tell I left cause I have younger kids. Love this hotel and my favorite to book and recommend but this was a very unfortunate accident and I feel like I should have been refunded due to injury/ fall. Never once was I asked if I was hurt/ if I was ok. Did I need medical attention. And my spouse even told them I can’t walk to front desk cause I was still down in the shower in pain trying to recover. So the lack of caring in a simi emergency is why I give the review. They should have asked if I was ok. The whole thing is off the wall and I should of been refunded

I was surprised by the hotel, we loved our stay

I think its haunted

Nice clean hotel. Perfect for a stay near the airport with a shuttle to get you there!

Nice place

Hello, everything it was great Thank you!