Waterpark Hotels in Puerto Plata

"The host was very nice and offered an excellent service. The place was very cozy and nice. "

"In general the staff was friendly but poorly trained and had very limited communication skills. Suite was very modern but not practical. (Only mirrors in bathroom. Bathroom lights so poor hard to shave. Electricity failures common, water would cease running without warning. Particularly bothersome in the shower. Air conditioning so loud when on that it couldn't be used while sleeping. Beach had fancy beds rather than lounges, but no where near enough to handle the crowd. Guest joke, "ask...

"Clean room "

"They had to call out the technician for the bathroom, but his demeanor was hurendious. Bad customer service in his part, some German man with no customer service skills. Guess he was mad to be called out for 5 minutes to our villa to use a plunger only. Well the bad experience came about when we checked out and all of a sudden, the surprise visit from hotel staff that we MUST pay for a clogged toilet or they will charge my credit card. Spoke to another German lady and as they put her to speak to...