Hotel with a Concierge in Heraklion

"booked for our wedding anniversary - paid extra for a private pool which we could not use as it was dirty - asked every day for it to be cleaned this never happened the same dirt and debris was in there all week - the only time it was cleaned was the day we checked out "

"The hotel has spectacular views. That's about the end of the good. The bathroom was less than desirable, the open shower was directly next to the toilet that flooded when we showered. We requested additional towels to soak up the water and were told NO. The 2 towels we were provided were uncomfortable and scratchy. The "king" bed was two small beds pushed together and made separately with sheets so if you wanted to sleep next to your partner you would fall between the beds as they...