Country Club Hills Vacations

I booked a Junior Spa Suite for my birthday and paid just under $1400 for 3 nights. I got a room with a bed, table, and chair; missing the suite’s separate sitting area, w/ a desk and sofa. The front desk said the only difference was the bathroom b/c my room was accessible, claiming it had only a shower. It actually had a bathtub/shower combo. The website photos showed both suite types with the same living area, and my friend has the correct suite, so the difference was obvious. The room’s condition was unacceptable! Huge carpet stains, a dead moth beside the nightstand at check-in, a hole around the bathroom ceiling sprinkler, and a magnifying mirror coming loose from the wall. The bed was a mattress on a platform that kept sliding, couldn’t control the thermostat. They sent a tech up to tell me it had to be controlled from the front desk. The location was excellent and walkable, and the woman who checked me in was very friendly. Wine was included, but it was red, which I’m allergic to. For this price, I expected the suite I booked, cleanliness, and a meaningful response to my concerns. I would not return. A great location doesn’t excuse this disappointing birthday stay.

The staff is super nice and great amenities

I had a busy weekend so I didn’t get a chance to enjoy the amenities the room was very clean and the staff was friendly. However I did not get the view I wanted of the city and I wanted a different layout of my room not the view I saw online. Overall satisfied with the experience!