Vacations Close To Cenote Cristalino

Book it & enjoy. The pool staff are my favorite, especially Nawi!

We stayed in August 2024 for my birthday. This was our 5th or 6th trip and unfortunately we will probably not return. Resort has stopped focusing on couples and has starting promoting large groups to book rooms. The resort isn't set up for this. Dining is delayed, staff is stressed (not enough of them to serve large groups plus other guests), more buffets than before, loud groups partying until late into the night/morning takes away from the chill, relaxing, quiet vibe the resort used to have. Staff and taxi drivers indicate the new manager (might not still be there 1.5 years later, maybe so) was running the resort into the ground for personal profit. We came here for our honeymoon in 2016 and loved it and went back several times. The last trip was so bad and noisy we were ready to leave early since the other people in our building thought nothing of blaring their music and talking on the phone until 3 and 4am in the common areas between rooms. The way the buildings are set up in this resort you walk into a common area and all the rooms in the building come off the common area. The problem is the rooms are very insulated between the rooms but not around the doors. Also because of the large open ceilings, stuff in the common areas echo. As the group was very large (probably 30 plus adults), our concerns were pretty much dismissed since they had rented out about 1/3 of the resort. The wait staff and kitchen staff and bar staff did the best they could.

The pool area and activities were excellent. House keeping was beyond excellent. Reception area staff excellent. All restaurants were excellent in services except in one where my party didn't receive good service. Overall the stay was very good and I recommend others to visit.

This Resort was the best ever been at The food was amazing and the staff was great they were very friendly and nice, they were helpful for everything The room was very clean every time

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An Amazing Experience at Haven Riviera Cancún! ⭐️⭐️⭐️⭐️⭐️ Our stay at Haven Riviera Cancún was truly an amazing experience from beginning to end. This resort exceeded our expectations and gave us so many wonderful memories to take home. The entire property is beautiful, peaceful, clean, and very well maintained. The atmosphere is perfect if you’re looking to relax, disconnect from everyday life, and enjoy a little piece of paradise. One of the things that impressed us the most was the staff. Everyone was incredibly friendly, welcoming, respectful, and attentive. From the moment we arrived, we felt genuinely cared for. The service throughout the resort was exceptional, and the staff always went above and beyond to make sure we were comfortable and enjoying our stay. The food was delicious, with a great variety of restaurants and options to choose from. We also loved the drinks, the pools, the beach, and the beautiful views throughout the resort. Everything was designed to make the experience feel relaxing and special. Our room was comfortable, beautiful, and spotless, and we really appreciated the attention to detail. The resort also offers plenty of activities and entertainment, while still having quiet areas where you can simply relax and enjoy the surroundings. Overall, Haven Riviera Cancún was a wonderful experience. It was a place filled with relaxation, beautiful scenery, excellent service, delicious food, and unforgettable moments. 🏝️🏖️⛱️⛵️

Todo super ,es mi 4 vez en este hotel y cada vez mejor,un servicio una atencion intachable,super recomendado