Vacations Close To Cenote Cristal

Wonderful place, really nice staff, clean and lots of options.

I noticed that one of the copies the hotel personal gave me to sing for check in was for Expedia showing the room and level of my hotel room but, without any explanation they gave me the key for a different room of different value, less value! The next negative things in the hotel are: The hotel was in reparation of some rooms, some areas & main entrance. The hotel changed his policy of cleaning the rooms, they didn’t clean our room while we were there, no toilet paper or soap for a while. It was impossible to get a reservation in a different restaurant. One of the restaurants was closed indefinitely. The hotel staff service was very bad. If you need copies or pictures I have some to confirm my complaint. Thank you.

If you are looking for a true adult only resort, this is not the place for you! Only your room and pool from 8-5p are adult only, every other area is geared for families and kids, crying babies at every meal, Disney themed entertainment everywhere after 5p, the disco is late night only!

Some of the restaurants were not available when we they were scheduled to be. And it was unclear which pools we had access too. They were very helpful and careful with a seafood allergy one of us had. Overall a good experience..I wish the balcony railing was attached more securely.

I highly recommend this resort. Clean, food was excellent and customer service was above expectations. The staff made our stay one of the best experiences.