Vacations Close To Cancun Cultural House

Horrible horrible horrible do not waste your money there add $100-$200 more and stay in a better one. We were a group of 10 with 2 birthdays the only thing they provided were Individuals desserts and even after I offered to pay no decorations. Beds were terrible and so uncomfortable. Staff was very uncooperative and had no clue what they were doing. I have a special needs kids with dietary restrictions and couple people with special food needs that even refused to make a cheese pizza (heat a cheese pizza) horrible terrible awful food with no regards to cleanliness and freshness. Food is band and very repetitive even though we only stayed 3 days. NO ICECREAM. No fun drinks for kids. Juices were leftover blended fruit with water. Bread was always stale. No butter except in breakfast

I really liked this hotel and the comfort it provides is unmatched. Every one of the staff members is really attentive and nice. The only reason I’m giving it 4 starts instead of 5 is the food. Out of all the restaurants around this hotel, just one met my expectations.

Todo excelente

Great room. OK food. The beach is a sewage! The hotel needs to disclose it! Despite all-inclusive claim we have been asked $8 per person to kayak in this sewage - the personnel claim that this is an environmental tax - what a travesty. Also, although boom boxes are forbidden, no one reacted to the using them at the swim up low-level rooms when the noise clearly affected comfort of the guests in nearby pool. On two instances we were subjected to cigars smoking in the pool or nearby. Again, no reaction from personnel.

Resort is very well kept. The staff was accommodating.