“Since the moment I arrived at the hotel, the service was disorganized and discourteous.
I arrived with a private driver and was instructed to remain in the car because there were too many guests checking in. Staff wanted us to wait in the parking area, and I had to request to speak with a manager because my driver needed to leave and I could not simply remain outside waiting.
After reaching reception, I asked about the hotel services and was informed that dinner reservations were required....
“El personal es muy amable, la parada para el autobús que transporta a las estaciones de ski está justo saliendo del hotel 3 min caminando, te hacen la vida muy cómoda y el desayuno es muy bueno y basto. Sin duda regresaría.”
“Our stay at the Ryokan Tsuchi to Ito was nothing short of a dream. The ryokan itself is beautiful with gorgeous details and comfort in every corner. The host, Kimi, went above and beyond to make us feel welcome and cared for, and provided wonderful recommendations as we spent our days exploring Nagano. The food is absolutely exceptional, and you can tell they take great pride in the food they grow and Kimi’s mom is an incredible cook. We will never forget our stay, and enthusiastically recommend...