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Lotte Arai Resort

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Photo gallery for Lotte Arai Resort

A large hotel with multiple balconies and a well-lit entrance. - Lotte Arai Resort (Myoko)
A spacious dining area with wooden furniture and large windows offering a view of mountains and a ski lift. - Lotte Arai Resort (Myoko)
A spa area with a hot tub, wooden deck, and stone flooring. - Lotte Arai Resort (Myoko)
A nighttime swimming pool with water slides and a rock formation. - Lotte Arai Resort (Myoko)
A hotel with a large building, a snow-covered ground, and a body of water. - Lotte Arai Resort (Myoko)
Luxury
4.0 star property
8.6

Excellent

Upscale family-friendly hotel near Takada Park

You can look forward to an indoor mineral hot spring (onsen), a terrace, and shopping on site at Lotte Arai Resort. Skiers and snowboarders can spend time on the slopes at this hotel offering downhill skiing, ski passes, and ski equipment rentals. For some rest and relaxation, visit the hot springs or the sauna. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and Japanese cuisine. Enjoy the gym, as well as activities like snowboarding, snow tubing, and hiking/biking. Free in-room WiFi is available to all guests, along with 2 coffee shops/cafes and a garden.

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 29 of 29 rooms

View all photos for ARAI Bldg. Superior Double (1 bed)

A hotel room with a large bed, two armchairs, a small table, and a nightstand with a lamp.

ARAI Bldg. Superior Double (1 bed)

9.0 out of 10
Wonderful
(4 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for LODGE Bldg. Deluxe Twin (2 beds)

A hotel room with two beds, a desk, a chair, a window with curtains, and a wall-mounted lamp.

LODGE Bldg. Deluxe Twin (2 beds)

9.8 out of 10
Exceptional
(6 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for ARAI Bldg. Superior FamilyTwin (2 beds)

A hotel room with two beds, a desk with a chair, a small table, and a window with curtains.

ARAI Bldg. Superior FamilyTwin (2 beds)

10.0 out of 10
Exceptional
(3 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for ARAI Bldg. Superior FamilyTriple (3 beds)

A hotel room with two beds, a sitting area with a table, and a view of a snowy mountain through a large window.

ARAI Bldg. Superior FamilyTriple (3 beds)

9.0 out of 10
Wonderful
(2 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed

View all photos for LODGE Bldg. Deluxe FamilyTwin (2 beds)

A hotel room with two beds, a desk, a chair, and a window with curtains.

LODGE Bldg. Deluxe FamilyTwin (2 beds)

7.2 out of 10
Good
(5 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for LODGE Bldg. Deluxe DoubleTwin (2 beds)

A hotel room with two beds, a desk with a TV, a chair, and a window with curtains.

LODGE Bldg. Deluxe DoubleTwin (2 beds)

9.4 out of 10
Exceptional
(3 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for LODGE Bldg. Deluxe Quadruple (4 beds)

A hotel room with a bed, a sofa, a chair, a lamp, and a small table with a vase of flowers.

LODGE Bldg. Deluxe Quadruple (4 beds)

10.0 out of 10
Exceptional
(1 review)
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds

View all photos for ARAI Bldg. Superior Twin (2 beds)

A hotel room with two beds, a small table, a chair, a window with curtains, and a nightstand with a lamp.

ARAI Bldg. Superior Twin (2 beds)

9.6 out of 10
Exceptional
(11 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for ARAI Bldg. Superior Triple / Mountain view (3 beds)

A hotel room with two beds, a desk with a chair, a TV, and a window with curtains.

ARAI Bldg. Superior Triple / Mountain view (3 beds)

9.2 out of 10
Wonderful
(5 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Nest Building Deluxe Twin 2 Beds

A hotel room with a wooden floor, a bed, a desk with a TV, a chair, a small table with a plant, and a window with curtains.

Nest Building Deluxe Twin 2 Beds

  • Sleeps 4
  • 2 Twin Beds

View all photos for Lodge building Deluxe Twin/Mountain view 2 beds

A hotel room with a wooden floor, a bed, a desk with a TV, a chair, a small table with a plant, and a window with curtains.

Lodge building Deluxe Twin/Mountain view 2 beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Lodge Building Deluxe Twin 2 Beds

A hotel room with a wooden floor, a bed, a desk with a TV, a chair, a small table with a plant, and a window with curtains.

Lodge Building Deluxe Twin 2 Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for ARAI Bldg. Superior Twin / Mountain view (2 beds)

A room with two armchairs, a small round table, and a large window with a view of a building and greenery.

ARAI Bldg. Superior Twin / Mountain view (2 beds)

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for ARAI Bldg. Superior Twin / 4 beds in total (Connecting rooms)

A hotel room with two beds, a chair, a small table, and a window with a view of greenery.

ARAI Bldg. Superior Twin / 4 beds in total (Connecting rooms)

  • Mountain view
  • 62 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds

View all photos for ARAI Bldg. Character Twin / Mountain view (2 beds)

A hotel room with two beds, a desk with a computer, a chair, and a window with curtains.

ARAI Bldg. Character Twin / Mountain view (2 beds)

  • Mountain view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for ARAI Bldg. Character Triple / Mountain view (3 beds)

A hotel room with two beds, a desk, and a large mural on the ceiling.

ARAI Bldg. Character Triple / Mountain view (3 beds)

  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed

View all photos for NEST Bldg. Deluxe Twin (2 beds)

A hotel room with two beds, a desk, a chair, a window with curtains, and a wall-mounted lamp.

NEST Bldg. Deluxe Twin (2 beds)

10.0 out of 10
Exceptional
(2 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for LODGE Bldg. Deluxe Twin / Mountain view (2 beds)

A hotel room with two beds, a desk, a chair, a window with curtains, and a wall-mounted lamp.

LODGE Bldg. Deluxe Twin / Mountain view (2 beds)

  • Mountain view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for CLUB Bldg. Deluxe Double (1 bed)

A hotel room with a large bed, two armchairs, a small table, and a desk with a lamp and flowers.

CLUB Bldg. Deluxe Double (1 bed)

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for CLUB Bldg. Deluxe FamilyTwin (2 beds)

A hotel room with two beds, a desk, a chair, and a window with curtains.

CLUB Bldg. Deluxe FamilyTwin (2 beds)

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for CLUB Bldg. Deluxe DoubleTwin (2 beds)

A hotel room with a large bed, two armchairs, a small table, and a desk with a lamp and flowers.

CLUB Bldg. Deluxe DoubleTwin (2 beds)

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for LODGE Bldg. Deluxe Suite R (2 beds)

A hotel room with two beds, a desk, a chair, and a TV.

LODGE Bldg. Deluxe Suite R (2 beds)

  • Mountain view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for LODGE Bldg. Deluxe Suite T (2 beds)

A hotel room with a wooden floor, a bed, a desk with a chair, a TV, and a window with curtains.

LODGE Bldg. Deluxe Suite T (2 beds)

10.0 out of 10
Exceptional
(1 review)
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for LODGE Bldg. Corner Suite (2 beds)

A living room with a sofa, armchair, and coffee table. There is a framed picture on the wall and a lamp on a side table.

LODGE Bldg. Corner Suite (2 beds)

  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for LODGE Bldg. Deluxe Suite (2 beds)

A hotel room with two beds, a sofa, a chair, and a desk.

LODGE Bldg. Deluxe Suite (2 beds)

  • Mountain view
  • 76 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for LODGE Bldg. Deluxe Suite F (3 beds)

A hotel room with two beds, a desk, a chair, and a television.

LODGE Bldg. Deluxe Suite F (3 beds)

  • 79 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for CLUB Bldg. Premier Suite / Double (1 bed)

A hotel room with a large bed, two bedside lamps, a wooden headboard, and a view of the outdoors through a window with curtains.

CLUB Bldg. Premier Suite / Double (1 bed)

  • Mountain view
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for CLUB Bldg. Premier Suite / Twin (2 beds)

A hotel room with a large bed, a desk, and a chair.

CLUB Bldg. Premier Suite / Twin (2 beds)

  • Mountain view
  • 75 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for CLUB Bldg. Grand Premier Suite (2 beds)

A hotel room with two beds, a seating area with chairs, a small table, and built-in shelving.

CLUB Bldg. Grand Premier Suite (2 beds)

  • Mountain view
  • 113 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Located in Myoko, Lotte Arai Resort is in the suburbs and in the mountains. The area's natural beauty can be seen at Takada Park and Imori Pond, while Joetsu Municipal Aquarium and Jigokudani Monkey Park are popular area attractions. Iwanohara Vineyard and Naena Waterfall are two other places to visit that come recommended. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails and other activities like skiing. Visit our Myoko travel guide
Map
1966 Ryozenji, Myoko, Niigata, 944-0062

What's nearby

  • A snowy landscape with a snow-covered car, trees, and a lamppost.
    Akakura Onsen Ski Area
    30 min drive - 13.1 miles
  • Arai Road Station
    12 min drive - 4.3 miles
  • Myoko Sunshine Land
    17 min drive - 6.9 miles
  • Myoko Ski Park
    28 min drive - 11.3 miles
  • Seki Onsen Ski Resort
    28 min drive - 11.3 miles

Getting around

  • Myokokogen Station
    30 min drive
  • Niigata Airport (KIJ)
    128 min drive

Restaurants

  • 氷見きときと寿し
    7 min drive
  • 食堂ミサ
    8 min drive
  • 食堂ニューミサ
    12 min drive
  • 焼肉食堂 越後屋
    10 min drive
  • 食堂ミサ 本店
    11 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free train station pick-up and drop-off shuttle from 9:00 AM to 8:30 PM
  • Train station shuttle at scheduled times, on request
  • Free covered self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 4,400 for adults and JPY 2,310 for children
  • 2 coffee shops/cafes
  • 3 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Asahi
  • BAR Ruri
  • Shabu-Shabu Yashiro
  • The Plate
  • ゴンドラレストラン Village

Things to do

  • 2 hot tubs
  • Bicycle rentals
  • Books
  • Downhill skiing
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Hot spring
  • Indoor pool
  • Karaoke
  • Library
  • Mountain biking
  • Playground
  • Ropes course
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage
  • Sledding
  • Snow tubing
  • Snowboarding
  • Table tennis
  • Ziplining

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground
  • Pool toys
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Business center
  • Coworking space

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Outdoor entertainment area
  • Picnic area
  • Pool umbrellas
  • Terrace

Full-service spa

  • Hot spring
  • Hot springs open from 5:00 AM - 11:00 PM
  • Hot springs water temperature - 100 ºF
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Elevator

More

  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Ski slopes open in mid-December, depending on snow conditions. Guests should contact the property in advance of arrival for ski slope availability.
Meals are not included in the breakfast and half board rate plans for children ages 3 and under.
Disposable personal items such as toothbrush, razor, hairbrush, and shower cap are available for a surcharge in the lobby.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for JPY 1100 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 4400 for adults and JPY 2310 for children
  • Crib (infant bed) fee: JPY 1100 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from August to August
Hot springs access available from 5:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Frequently asked questions

Does Lotte Arai Resort have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool.

Is Lotte Arai Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Lotte Arai Resort?

Check-in start time: 3 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Lotte Arai Resort?

Check-out is at 11 AM.

Where is Lotte Arai Resort located?

Located near the slopes, this Myoko hotel is in the mountains and within 16 mi (25 km) of Takada Park, Iwanohara Vineyard, and Imori Pond. Joetsu Municipal Aquarium and Naena Waterfall are also within 20 mi (32 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Lotte Arai Resort Reviews

8.6

Excellent

9.4

Cleanliness

7.0

Location

8.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 224 out of 431 reviews
Rating 8 - Good. 118 out of 431 reviews
Rating 6 - Okay. 56 out of 431 reviews
Rating 4 - Poor. 26 out of 431 reviews
Rating 2 - Terrible. 7 out of 431 reviews

Reviews

Verified review

10/10 Excellent

Jonathon

Liked: Cleanliness, amenities, property conditions & facilities
Great resort for an all inclusive ski trip. Hotel is great- amazing food and facilities- especially the onsen and library space that had so many great book to look through on down day.
Stayed 6 nights in Jan 2026
Verified review

10/10 Excellent

vincent

Liked: Cleanliness, amenities, property conditions & facilities
Staff were all fantastic and understanding. The on site onsen is one of the best way to unwind after a full day on the mountain.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb! We loved the ski in and out and the staff was amazing!
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Beautiful resort, incredibly friendly staff, great restaurant options and incredible skiing 2 minutes away. We stayed 6 nights and enjoyed every single minute of it. The only restaurant I couldn’t recommend is the shabu-shabu restaurant as the portions were small and not much flavour for the money. Well kept rooms, ski/ board storage was great and the onsen was one of the best I’ve visited in Japan.
Apres bar
Hotel
Bar View
Bar View
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Victor

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean, staff were very courteous and helpful. Onsen facility was very good. Dining options were limited. The cafe, food court, bakery were closed after 4pm, so dinner choices were limited to the expensive restaurants, unless you have transport and willing to travel to Myoko town.
Stayed 5 nights in Jan 2026
Verified review

6/10 Okay

Julie

Liked: Cleanliness, staff & service
The room was great. Staff very curtious
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Susana

Liked: Staff & service, property conditions & facilities
Loved our room! Everyone was friendly and the onsen was remarkable.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a family ski vacation, excellent ski school, surrounding area has many good restaurants
Stayed 6 nights in Feb 2024
Verified review

10/10 Excellent

DongWook

Liked: Cleanliness, amenities, property conditions & facilities
Excellent facility, even more excellent staff!
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, amenities
This deserves much more than an 8.4 rating. We had one of the best ski stays ever at the Arai and we’ve stayed at Chamonix, Aspen, Jackson Hole, and Big Sky. The hospitality and food was amazing with some of the best service possible. The price was so much more reasonable than any other US destination. Thank you Lotte Arai.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Anthony

Picturesque location, awesome location

Had the best stay at this awesome resort!! Rooms are very large, comfortable and clean, we were in the Lodge!
Stayed 5 nights in Jan 2025
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort with Western amenities and very nice rooms and facilities paired with classic Japanese charm and culture. Would definitely stay here again. Our family absolutely loved it!
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Shawn

Liked: Staff & service, property conditions & facilities
Excellent location for skiing at the resort. The food was good, and the Onsen was excellent. I thoroughly enjoyed my stay.
Stayed 7 nights in Feb 2024
Verified review

6/10 Okay

Chi Kin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort overall but the customer service could be improved. The spa facilities and sauna could do with better cleaning. In my partners Sauna and spa had a bad smell which affected that tranquil environment where she wasn’t able to relax. We enjoy the Japanese breakfast the quality was really good with a good variety of hot and cold options. The staff was also quite rude in the ski park and was not helpful or informative. Overall good experience but the positive points was not enough to cover some of the negatives.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Jacqui

Liked: Cleanliness, staff & service, amenities
Clean, spacious modern rooms. Space to unpack bags though this was a little sparse for 2 people on a 1 week ski trip. Onsen is amazing. Staff are friendly and courteous. They speak little English but not a problem with apps. Could use more dining space as we always had to make a reservation for dinner in advance. The food was pretty good though could use more variety.overall a pleasant stay. Not much variety in ski terrain as lots was closed off due to avalanche risk. Safety is important.
Stayed 7 nights in Jan 2026
Verified review

8/10 Good

Maxwell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort with a few restaurants on site. Facilities were nice and the staff were helpful. Would not recommend for a solo traveler longer than a weekend. Mountain was nice and convenient for skiing
Stayed 6 nights in Jan 2025
Verified review

10/10 Excellent

Susan

Liked: Amenities
Lovely resort with very comfortable beds and pillows. Very fresh varied food. Highly recommend
Stayed 8 nights in Feb 2024
Verified review

10/10 Excellent

Majanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place

Amazing. Clean excellent breakfast buffet. Onsen was awesome. The only issue was they shut down the lifts bc of snow so skiing was hard. lol
Stayed 3 nights in Feb 2025
Verified review

8/10 Good

vivian

Liked: Cleanliness, staff & service, property conditions & facilities
It is a clean hotel and in very reasonable price. Only HKD 450/ per night . The lobby is newly renovated and the room is a bit old. But, the room is clean and I have no complaint. U can enjoy free onsen and the environment overall is good.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great enjoyable stay

Our second time after 5 years and it’s still as well maintained. We stayed on the lodge/ club side and enjoyed the views from our room. The bar is a favorite, and Japanese restaurant as well. Can skip breakfast if not a big eater- bakery seemed nice. Didn’t enjoy the Korean restaurant as much. Skiing was great! We were lucky to get one day of powder! Ask for Kim in ski school.
Stayed 4 nights in Feb 2024
Verified review

10/10 Excellent

Kristian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Lotte Arai Resort was nothing short of magical — truly a winter wonderland experience from start to finish. One of the standout conveniences was the complimentary shuttle service to and from the station. It made arrival and departure completely seamless and stress-free, especially when travelling with winter gear. From the moment we stepped onto the shuttle, everything felt easy and well-organised. We opted for the full board package, and it was absolutely worth it. The variety and quality of food across all meals were fantastic, with plenty of options to suit different tastes. Every meal felt like something to look forward to after a day in the snow. Speaking of which — the resort itself is perfectly set up for snow lovers. With direct access to snow activities, everything is right at your doorstep. No long commutes, no hassle — just step outside and you’re instantly immersed in the alpine experience. Whether you’re skiing, exploring, or simply soaking in the scenery, it truly feels like you’re in a postcard. The rooms were another highlight: spacious, beautifully appointed, and incredibly comfortable — the perfect place to relax and recharge. The entire property is immaculately clean, which really adds to the overall sense of quality and care. What really elevates the experience, though, is the staff. Every interaction was warm, welcoming, and helpful. Their attention to detail and genuine hospitality made us feel incredibly well looked after throughout our
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice property!

A very comfortable stay for us on a road trip. The property is located in the mountains, about 30-45 minutes to the coastline where all the actions are. Rooms were very clean and spacious. We had rooms that overlook the ski lifts. We went during the quiet season so there was limited dining options. It is a huge property with lots of attractions and we could imagine the buzz in the peak seasons. There was no air-conditioning in the rooms during our stay but the staff brought in electric fans which did the job. A nice stay after all.
Stayed 1 night in Apr 2024
Verified review

6/10 Okay

Matthew

Liked: Cleanliness, staff & service, amenities
Second visit to Arai. Snow was brilliant! Lifts are great compared to the older and more tired resorts like Akakura Onsen. My issue this visit is many facilities were closed. Bakery Cafe, Convenience Store, Asahi Restaurant we closed the entire time or for half our visit. The Plate was also feeling tired in terms of quality compared to our 2024 visit. Rooms and service are great. transfer excellent. Those issues made the great time more bland.
Stayed 5 nights in Jan 2025
Verified review

10/10 Excellent

Jiwon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A+++++ powder skiing & beautiful onsen

The Lotte Arai is the best hotel for skiing and onsen. Super soft endless powder snow on the gorgeous mountain hills and the slopes were adventurous and super exciting. The expert++ slopes can be another surplus if you are expert level. The onsen is luxury level. Sitting in the hotel water with snow falling on your head, especially at Lotte's well groomed onsen is unforgettable. The food at the hotel is not luxury level and limited as the location is all on its own with the city being 20-30 mins drive away from the site. One snowy evening when the Japanese, steak house, and Thai restaurant was full we drove out in the heavy snow to a slightly city area and found a local restaurant reccomending their stove rice pot, it became my top 3 best restaurant in Japan. I would reccomend driving out for food there was also a great Yakiniku not far away too.
Stayed 3 nights in Jan 2025
Verified review

6/10 Okay

ATSUKO

Liked: Cleanliness, property conditions & facilities, room comfort

Not impressed

Check in was a lengthy process. We found that they could not seem to locate our bags and ski equipment that we sent ahead. They seemed disorganized and confused. Other guests in the lounge areas, dining room and onsen were very loud. Overall not very relaxing. The skiing was not great, as it was so warm, the conditions were bad. The food in the breakfast bugfet was good, but the non Japanese items on the dinner menu were not executed very well. Fairly tasteless yoshoku choices.
Stayed 1 night in Jan 2024