Villas en Ellastone

“Perfect as always”

“This is the worst hotel I have stayed on. We were put in the motel part, like pontins but 20 years older! Front door had light shining through it, light was hanging with loose wires, dead flies, spiders, cob webs, stains on sheets, bed side lights no light bulbs, grouting yellow in bathroom and windows held in with lose paint I did ring to complain but they weren't interested. The hole building needs knocking down. I got an email to say it's being refurbished,and to bear with them. If you...

“Firstly this is in no way a reflection of the staff who are fantastic.... This hotel is so tired it's awful. I understand it's old but thats no excuse for zero maintenance. 2 double sockets in the room, both had only one working properly. The safety procedure sheet from the back of the door was on the floor next to the broken coat hanger. The bed base has an awful stain on it which is right in view. 2 windows have no curtains. There is only one chair in the room, which is falling apart, and no...

“Will not be returning, staff not helpful at all, dog friendly but couldn’t even let the dog have a sausage at breakfast as they had ran out, they had also ran out of biscuits for the room, garden peas and orange juice. Not a cheap nights stay so these things should not be running out!! Best staff were the morning we were leaving, had they had been on all weekend it would have made it a more pleasant stay”

“Unfortunately, the room didn’t make the best first impression. On arrival, there were two used bath sheets and a T-shirt left by the front door. Once inside, I noticed hairs throughout the carpet, on the bed and around the room. There was also a thick layer of dust on top of the headboard, which was particularly concerning as I’m very sensitive to dust mites. The room lacked basic information about hotel amenities, services and breakfast times/location; the only information provided was the...

“Great staff, comfy beds, clean rooms, easy parking, lovely food in the restaurant. Will definitely look to return if staying in the area again.”

“Amazing place. Highly suggest staying here.”