Winkelman Vacations

Nice pool and adjacent grill. Great location. So much fun with the family!

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This place is stuck in 1986, nasty carpet in the rooms, no hot water in the shower, the door going out from the front door has a big gap in it. You can see the daylight, then they try to hit you with a $50 fee if you want to check out past 10 AM. To top it all off the guys and girls at the front desk are absolutely rude. And they want $250 from you as a supposed “Security hold”! This place is an absolute joke. The bathrooms are nasty.! don’t stay here run run away

Staff was amazing and kind!

The day of our stay we received a text stating that the rental we had booked was not available due to HVAC issues. They offered us a downgraded room which we accepted and were waiting for confirmation of the details for our amended stay. Mind you, this booking was for a 7 person family. We accepted a 2 bedroom with 2 queen, 1 king (2 full beds pushed together to make a “king”, left no room for cuddling, center of the bed dipped and separated, very uncomfortable), and a pull out couch. Half way through our 2 hr drive there we got another call from hotels.com who stated the rooms were not available and they were going to get us booked at another location. I asked about the other rooms that were offered by Home & House Vacations & they then confirmed we were set with a downgraded room & offered $100 hotels.com credit, that someone from HHV would contact us with entry codes 1 hr prior to check in. We called HHV 45 mins before check in, after driving 2 hour to PHX & was told the rooms weren’t available and that hotels.com was relocating us. Frustrated w/ HHV we called hotels.com and we’re finally able to get things corrected. A lot of avoidable stress could have been rectified with better communication between the two services. We were worried bout where our 7 person family would stay after traveling 2 hours, being told one thing then another multiple times. Overall, unneeded stress but a nice stay once we did arrive.