Villoruela Vacations

NOT THE NICEST PEOPLE TO DEAL WITH. NO air conditioning with a room at 80F; with the windows open. That is not what is expected of a 4 star hotel. Staff said that other guests said they were cold. Well all they had to do was turn off their thermostats. Why shutdown the A/C for everyone else. We’re on the top floor with the sun on the windows all day heating up the room. We had to sleep with the windows open and listen to garbage trucks at midnight and street cleaning machines even later. More of a hostal than a 4star hotel experience. Staff was NOT helpful at all. Nothing they could do and that all the fans that they had been lent out already. So, if there are so many clients that need A/C why not turn it on. It’s one of the hotel’s amenities without any word anywhere there it is a seasonal amenity. Nor is it expected.

Un hotel donde la locacion es buena pero recibe demasiada gente pero el personal de servicio no es suficiente para las personas, el internet no sirve, los secadores no sirven, la atencion es pesima debido al poco personal, siempre estan corriendo y sudando, y si les pides un favor lo hacen a las 3 horas, hize una fila para el check in de dos horas, hize una fila de 30 minutos para guardar maletas, una fila de hora y media para el desayuno. Despues tuve que ir a subir yo misma las maletas pir que el pobre de las maletas no podia. Serinitivamente no lo recomiendo y no regresaria.

Excelente ubicación y excelente servicio súper recomendado

This apartment had everything a family with young kids can ask for. We booked the 2 bedroom apartment (with an additional sofa bed in the living room), traveling with an infant and a toddler. The living room was extremely spacious and well designed. Kitchen and bathrooms were fully stocked, extra towels and endless pillows available in closet. The daily cleaning offered by Hyatt was a godsend. The bedrooms were very sound proof and luxurious with lots of amenities. The only thing I didn't love was that the 2nd bedroom had a single bed, which was not ideal for co sleeping with toddler. The location is in a nice neighborhood but it's a 15 min transit to the central tourist areas/sites to see, and a several minutes walk to local restaurants. So if you're traveling with young kids, be prepared with a stroller and carrying kids for several minutes as you navigate transit. We did find the transit stations such as the metro and the bus to be quite accessible for the stroller. It helps to have the tap to pay with credit card option. Kids under 4 ride free (as of writing of this review).

Staff was very helpful