Valley Green Vacations

Staff were friendly and welcoming after a long day of travel- rooms quiet and comfortable. Breakfast was great. They were short staffed so the front desk staff also did breakfast and he did a fantastic job. My only negative thing was the rooms felt damp because of the heat and air conditioners I believe. Otherwise everything was perfect!

While the Hotel was located in a convenient location for us the stay was a nightmare. When we checked in I noticed they were painting down the hall. There was a smell in the room but seeing them paint and the fact we were tired we did nothing. The next day there was significant smell and we asked the front desk before we left for our events for the day. When we got back the bathroom was not bearable. The smell was seriously affected all of us including my wife and children. Again we asked for help from the front desk but the manager could not break away from a multi hour meeting. ***True Insane***. Finally some at the front desk followed me to the room to smell the odor and finally they understood the issue. Again we waited for the manager who still could not break from the meeting to handle a serious issue with their guest. After more time the person at the desk offered us another room. While that was fine I asked if we could get a little help moving our stuff with our young children. They could not help and still the manager was in this meeting. We moved our stuff to the new room only to discover the window had a major leak with water falling on the ac unit and the wall with outlets. Guess what the manager was in the meeting and could not assist. The front desk tried to help we had a cleaner just shake her head at this. Maintenance tried to fix this for an hour and did calm it down. We were offered another room but it was back in the area they where painting

It was very close to Hersheypark—just a 4-minute drive away—which was very convenient for us. Everything was good; however, there should have been a wider variety of food items at breakfast.

We had two rooms, and I initially asked the front desk employee if the total cost for both rooms could simply be charged to the card on file. I was told that there was no card on file, so I proceeded to use one of my debit cards to pay for the room charges. When the employee then attempted to charge me the $150 deposit, I checked my other debit card because I needed to transfer additional funds to cover the remaining costs. While checking that card, I noticed that there were already two separate $150 charges from the hotel on that account. I immediately showed the employee the charges on my banking app and explained that the two $150 deposits had already been charged to my card. Despite this, I was told that the hotel could not see the charges on their end and that I would still have to pay another $150 deposit. I understand that there may sometimes be delays in processing or seeing transactions on a hotel’s system, but I had already provided proof that the charges had been placed on my account. I explained that I could not afford to have another $150 held or charged simply because the hotel’s system was not showing the transactions yet. I am also still waiting to receive the 2 $150 deposit/authorization hold from my stay. Since I only stayed for one night, I expected the hold to be released after checkout, as is normally the case with these types of hotel deposits.