Tortolita Vacation Packages for 2026

The shower head was disgusting and water control was broken. I was unable to check out correctly (because no one was at the front desk) I have tried to call the office and there is no answer. I left a message message and no response.

La alberca parecía que no la habían limpiado en semanas el lobby y el cuarto si estaban limpios pero en hotel en general muy descuidado

Super easy check in and right to our room. The shuttle from the Star Pass Golf Suites to the Star Pass Hotel were amazing. Could not have asked for a nicer stay.

We liked that they were pet-friendly. However, we were placed in a room that was at the far end of the property, a long way from the pet relief area, and there wasn't even a bush at our end of the property (all concrete). We asked to be moved closer since I use a cane, and were told that no other rooms were available. Before we entered the room, there was trash outside the front door; inside the floor looked dirty. There is no closet, and only one uncomfortable chair at a desk. There were two wooden chairs and a table outside the unit. The units closer to the office had cushions on the wooden chairs. However, apparently they were unwilling to spring for cushions for all. units. There was a kitchenette, but no coffee maker. Coffee was available in the morning in the office, but that was a long hike from our room. There was no Kleenex provided, and interior lights were so dim that we could not possibly read in the room after dark. A bare bones place to stay, at best.

Excellent price, location, staff, and room.