Tortel Vacations

Cool place .. wonderful staff

Everything was awesome

I enjoyed staying at this property. I came on November 5., and I tried to check in early, but couldn't , BUT the hotel was able to hold my luggage for me, as we went to the beach! This was so nice and "convenient!" Was able to get a check in et my check in around 3PM.! It's right by the beach, there is a bodega, and Walgreens across the street. also. They also have a good breakfast, you can sit outside, and people watch! The hotel was Good, will stay again.

Great hotel, staff I. Awesome, room was very comfortable and clean, overall I will go back and stay there again.

I rarely leave reviews this critical, but our experience in Miami was beyond disappointing. During our stay, the washer/dryer malfunctioned, leaving our clothes sitting in a machine full of water. Our clothing was ruined, and we spent a significant amount of our vacation trying to troubleshoot a problem that should never have been our responsibility in the first place. But here’s what really made this experience unacceptable: the complete lack of communication and customer service. I understand that appliances break. Things happen. I’m a reasonable person, and I don’t expect everything to be perfect. What I do expect, especially when paying to stay at a professionally managed property, is for someone to acknowledge a problem and make an effort to resolve it. Instead, our messages went unanswered for over 24 hours. Even requests made through the front desk were ignored. No meaningful communication, no attempt to resolve the situation, and absolutely no sense of urgency or accountability. We were left to deal with the problem ourselves while our vacation time was wasted and our belongings were damaged. The most frustrating part is that this entire situation could have been handled differently with even the slightest effort from management. A simple response or an attempt to help would have gone a long way. Instead, we were met with silence. Beware