Smiths Grove Vacations

Niceee

We booked this room months in advanced before our stay with 6 people. On the day of our first night, I got a call asking if we were still planning on coming. I said yes and that we would be there an hour after their check in time. They then asked if we needed both rooms…I explained that we 6 people in our party. We arrive and I was asked again if we needed both rooms. I said yes, since they didn’t have sleeper sofas in their rooms ( or at least the ones that were offered to us). The front desk employee seemed annoyed and started making comments about us using Expedia (a third party booking site). They put our group on two different floors, which is fine but we did ask if they had any availability to put our groups on the same floor. They said “not for this night” since they were booking out for a concert and that was why they were asking if we needed both rooms. I get being busy but I prepaid for my rooms and they made it seem like they were going to get rid of one of my rooms. The hotel itself was decent but I am worried that if I didn’t pick up their call the first time, they would have given up my rooms or one of them.