Vacations Close To Shadow Mountain Vineyards & Winery

J

Good

Close to downtown and affordable

Staff was very friendly and would go above and beyond for any requests. Rooms are great. Great location. Can walk everywhere. Will definitely return.

Unfortunately, our stay was very disappointing. Check-in was smooth, but that was one of the few positive aspects of the experience. There was no clear mention during booking or check-in about the significant noise from the nearby freeway and airport. The noise was very noticeable and made it difficult to have a comfortable and relaxing stay. The parking charge was another major disappointment. I understood the parking fee to be $35, but I was actually charged $70.82. For such a substantial additional charge, the parking fees should be clearly disclosed and explained before guests are charged. The TV remote also did not work, which is a basic amenity that should be checked before a guest arrives. In addition, the room was advertised with cooking facilities, but it did not have all of the basic utensils and necessities needed to actually prepare a meal. Between the excessive noise, unexpected parking charge, non-working TV remote, and poorly equipped kitchen, the overall experience did not meet our expectations. For the price paid, I expected much better attention to basic guest comfort and amenities. Unfortunately, based on this experience, I cannot recommend this hotel and would not choose to stay here again.