Santa Ana Vacations

Nice if you're wanting to stay and play in the same place. Dated. Dark. Underemployed.

The room was nice

Clean room, friendly staff, well maintained.

I reserved our room through Hotels.com for one night, we were there for business and realized that we were not going to be able to finish and would need an extra day, I asked the front desk (on the night of our first night) if we could extend our stay one more night, I was told that we could and that they would price match Hotels.com. A few days later I looked at my credit card balance and saw that I was charged $921.04 by Rio. Our first night was only $151.76. I called to speak with someone from billing, got the automated system and after putting in my information and what I was calling about and that I needed an itemized receipt because I was overcharged. The automated system said that I would be contacted in 48-72 hours. I was never called back, I called again and was on hold for over an hour. I hung up and called back the next morning and was on hold that time for 48 minutes. Once I was able to talk to a representative, I was told that I was charged $208, plus resort fees for both nights, taxes AND a $500 smoking fee! We don’t smoke! I argued that and that I was told that my second night that Rio would price match Hotels.com. The representative didn’t care and proceeded to tell me to dispute it with my bank. I told her that I needed a receipt in order to dispute the charges. The representative at Rio put me on hold for another 26 minutes before sending me the receipt. I went to my bank and disputed those charges, 48 hours later the charges were reversed.