Vacations Close To San San Beach

This is a beautiful resort for the entire family. There are plenty of activities to keep you and the kids busy during the day, nightly events for the adults, plenty of restaurants to select from and drinks throughout the day. Their spa is amazing, I had the best treatment in my life! The staff are super friendly and helpful. We didn’t venture outside of the resort and had an amazing time. Although it’s all inclusive, Please bring enough cash to tip the staff because they are very deserving of it!

Stayed here a week and couldn’t be happier. The hotel is very cute and outdoorsy (no AC in many places) so you have to be ok with that. The rooms are nice and roomy. The beds are so comfortable! Meals were good, especially at the beach bar. Definitely order the jerk chicken with fries. The staff at the resort were so kind, attentive, respectful and just generally lovely people. There was never an issue of not finding a spot on the beach or pool like you normally experience at larger resorts. I would recommend this hotel to anyone who wants to get away with a couple of books, children free, and have a laid back experience in a beautiful setting.

Everything was beautiful, exceptionally friendly staff, clean rooms, wonderful eateries.

Food

Bittersweet Experience at Hotel Riu Palace Tropical Bay, Negril We had a bittersweet experience during our five-day family stay at Hotel Riu Palace Tropical Bay in Negril. We chose this property largely because of the excellent experience we previously had at Hotel Riu Caribe in Cancun. Our stay in Cancun gave us confidence in the RIU brand, particularly when it came to hospitality, service, and the overall all-inclusive experience. Unfortunately, our experience at Riu Palace Tropical Bay did not meet the same standards. One of our biggest disappointments was the buffet service. There appears to be a need for better management, supervision, and hospitality training for some of the buffet staff, including chefs and servers. On two separate occasions during our five-day stay, we found food trays completely empty and not replenished in a timely manner. In an all-inclusive resort, especially during normal meal hours, the buffet should be continuously monitored so that food is prepared for replenishment before a tray becomes completely empty. What made the situation more disappointing was the lack of communication. When I politely asked staff members whether an empty item was going to be replenished, there were occasions when I did not even receive a proper response or an update. Even if an item takes a few minutes to prepare, simply acknowledging the guest and saying, “Yes, it will be available shortly,” makes a big difference. Guests should not be left standing there wonder

The property is excellent. There was some noticeable wear and tear on the furniture in our room, but nothing that lowered the room or the hotel’s overall commitment to an aesthetically pleasing experience. The Jerk Hut was amazing and breakfast at Zenith was a treat. Join the Excellence Club, the additional amenities and options make it well worth the price. The customer service was stellar; the staff should all get a raise. There was a genuine kindness in every interaction with the staff; my only regret was the ATM machine was out of cash on my last days so I couldn’t give more tips. Please bring your own straws because there are none in the resort. My wife and I will definitely visit this resort again.