Check in was horrible, only 1-2 staff working at the lobby check in counter. It took more than an hour to check in. Extreme horrible to wait and standing in line with a very slow working staff.

This place was phenomenal! Staff is very friendly and helpful. The room was clean and quiet, I would highly recommend.

Wonderful hotel with superb staff

Pros: Great location and a very friendly and helpful staff. Cons: The public spaces downstairs are public, noisy and always full of people. Sometimes it was even difficult to reach the room because of the crowd at the hotel's main entrance.

The entire room and bathroom is small so it's a good option if you don't expect to stay in the hotel for long. The room has dings on the wall and the bathroom shower floor had stains that don't seem to get out. There were some areas that seem like they normally aren't cleaned. The breakfast was good with a decent variety of food. It does get pretty packed. The hotel is about 5 minutes from the subways and close enough to Times Square/ Broadway shows that there are always people walking around late at night. It's a good location if you want to be near Times Square and the surrounding areas and you won't expect to be in the hotel room for long.