Vacations Close To Queens Library

Interesting concept with no contact, nice overall value

This place has fallen off so badly. Nothing like it was when it was a Sonder property. But you’ll get to see the ghosts of when someone actually cared about the property and rooms. Sink didn’t drain, hot water not hot, loud, dirty, floors were never vacuumed in the halls and there were crumbs and garbage on the floor for three days in a row with no one doing a thing about it. Got multiple room assignments and then when I checked out got another confirmation email that my room was booked. A complete mess from start to finish. They talk about being a no touch property. Might be time for a touch. Again when this was a Sonder property it was an oasis. Now it appears to be Motel 6s attempt at high end and it is an attempt that is failing spectacularly. Terrible experience.

The front desk staff was very kind & informative.

I love this property.

Requested a fridge for room weeks in advance of arrival but never received it. Upon arrival the safe was inoperable. Had to request that it be fixed. We were told by the housekeeper that attended us that he could not fix or replace safe. He told us we would have to store our valuables at front desk. I then went down to the front desk who arranged for a new working safe to be delivered to our room. Staff were mostly courteous and responsive. The check out man was rather curt. The fellow who arranged our cab was very helpful and pleasant.